Don’t like rail food? Now, use tabs to com­plain

The New Indian Express - - INDIA -

TO en­sure the qual­ity of food on trains, rail­ways is set to launch a new feed­back sys­tem where pas­sen­gers will be able to rate the food they are pro­vided, on tablets.

The ser­vice to get on­line feed­back will be in­tro­duced in pre­mium trains like Ra­jd­hani, Shatabdi and Duronto Ex­press.

The on-board ser­vice su­per­vi­sors on 100 trains will be pro­vided with tabs and they can ap­proach any pas­sen­ger re­quest­ing them to give feed­back on meals pro­vided in trains.

They can record their feed­back through an on­line form on the tablets to be pro­vided by the Rail­ways, a rail­way of­fi­cial said.

The tri­als for the same were con­ducted on Ahemd­abad-Delhi Ra­jd­hani Ex­press on Septem­ber 14. The sys­tem would be for­mally launched on the Mum­bai Ra­jd­hani in a cou­ple of weeks, IRCTC chief spokesper­son Pi­nakin Mo­rawala said.

The pas­sen­ger will be asked to fill a for­mat rat­ing qual­ity of food on scale of 1-5 and ar­eas which get less than 3, pas­sen­ger will be asked to share spe­cific de­tails, a se­nior rail­way of­fi­cial said.

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