Goof up leaves rail trav­ellers stranded

Due to elec­tri­fi­ca­tion works pas­sen­gers on the way Salem were de-boarded at Karur Junc­tion; rail­way of­fi­cials make ar­range­ments for on­ward jour­ney on TNSTC buses

The New Indian Express - - TAMIL NADU - ARAVIND RAJ

PAS­SEN­GERS who boarded a train from Tiruchy to Salem on Fri­day were made to get down at Karur junc­tion. Af­ter wait­ing for nearly two hours, of­fi­cials ar­ranged for a bus to take the pas­sen­gers to Salem.

Due to elec­tri­fi­ca­tion works in the Karur-Na­makkal-Salem sec­tion, all pas­sen­ger trains to Salem were can­celled by South­ern Rail­way. The in­for­ma­tion was pro­vided to all of­fi­cials at Karur junc­tion and they were told not to is­sue tick­ets for Salem. But due to mis­com­mu­ni­ca­tion at Tiruchy sta­tion, tick­ets were is­sued on Fri­day for Salem. Pas­sen­gers boarded the Tiruchy-Salem pas­sen­ger train at 9.30 am on Fri­day, un­aware of elec­tri­fi­ca­tion works or the tem­po­rary sus­pen­sion of ser­vices to Salem. Af­ter the train reached Karur junc­tion, pas­sen­gers were asked to de-board and in­formed about the sus­pen­sion of rail ser­vices. They be­came fu­ri­ous and had heated ar­gu­ments with of­fi­cials at the sta­tion for not in­form­ing them in ad­vance.

Ra­jen­dran, a pas­sen­ger, told Ex­press, “No one in­formed us at Tiruchy junc­tion while buy­ing tick­ets the train would run only up to Karur. If we had been told, we would have looked for al­ter­na­tives. As it is, the train took more EX­PRESS

than two hours to reach Karur and now we are told we have to take a bus to go to Salem. Most of us, in­clud­ing my­self, are on our way to Ben­galuru. We were pre­pared to reach Salem and take an­other train to Ben­galuru, but tak­ing the bus is an un­wanted jour­ney for us. It only takes a lit­tle ef­fort to in­form peo­ple buy­ing tick­ets or even some­thing should have been put up on the no­tice board. Due to this de­lay, many of us are go­ing to miss our train to Ben­galuru from Salem.”

Ini­tially, pas­sen­gers were asked by the of­fi­cials to take a bus and pay out of their own pock­ets to go to Salem. But af­ter be­ing con­fronted by irate pas­sen­gers, of­fi­cials ar­ranged for a TNSTC bus to take them to Salem with­out any charge.

A se­nior of­fi­cial at Karur junc­tion told Ex­press, “We got the in­for­ma­tion about tem­po­rary train ser­vice sus­pen­sion on the KarurNa­makkal-Salem sec­tion late on Thurs­day night. Af­ter get­ting the in­for­ma­tion, we sent a cir­cu­lar to all staff about the can­cel­la­tion, put it up on the no­tice board and also is­sued in­struc­tions to stop tick­ets be­ing is­sued to Salem un­til fur­ther no­tice. De­spite all this, a com­mu­ni­ca­tion prob­lem be­tween Tiruchy and Salem rail­way di­vi­sions led to the in­for­ma­tion not get­ting passed on.”

Irate pas­sen­gers ar­gu­ing with of­fi­cials at Karur Junc­tion on Fri­day |

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