DSEK helpline gets over­whelm­ing re­sponse from stu­dents


The re­cently launched helpline of Direc­torate of School Ed­u­ca­tion Kash­mir (DSEK) is prov­ing quite ben­e­fi­cial for the stu­dent com­mu­nity in co­or­di­nat­ing the ar­range­ments re­quired for the smooth con­duct of ex­am­i­na­tion, a state­ment by DSEK said.

DSEK set up the helpline on Novem­ber 4, 2018, to open a di­rect chan­nel of com­mu­ni­ca­tion with all stake­hold­ers par­tic­u­larly stu­dents and till now more than 1000 SMS, 1600 What­sapp mes­sages and 700 voice calls have been re­ceived and in­di­vid­u­ally re­sponded by the helpline op­er­a­tors, the state­ment added.

"Stu­dents have been shar­ing their griev­ances and is­sues on the helpline and re­dres­sal is be­ing en­sured by the of­fi­cers con­cerned im­me­di­ately af­ter the griev­ances are for­warded to them," the DSEK said.

It said griev­ances with re­gard to heat­ing, light­ing and seat­ing ar­range­ments were reg­is­tered at var­i­ous ex­am­i­na­tion cen­tres par­tic­u­larly in pri­vate schools dur­ing the last cou­ple of days. Some stu­dents and par­ents also com­plained about the un­fair means at some spe­cific ex­am­i­na­tion cen­tres.

Tak­ing im­me­di­ate no­tice of the griev­ances and com­plaints, Di­rec­tor School Ed­u­ca­tion, Kash­mir, Dr G. N. Itoo along with other of­fi­cers of the de­part­ment acted tough against the erring staff and di­rected for their im­me­di­ate re­place­ment as well.

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