Govt wants In­fosys to fix GSTN glitches

Group of Min­is­ters (GoM), headed by Bi­har Deputy CM Sushil Modi, re­cently found that the com­pany could not fix all 27 tech­ni­cal glitches.

The Sunday Guardian - - & Comment Analysis -

In­fosys is under pres­sure from the Cen­tre to fix the tech­ni­cal glitches in the GST Net­work (GSTN) even as traders have threat­ened to move court if no ac­tion is taken against the com­pany. The soft­ware com­pany has built the tech­nol­ogy net­work for GST and is also re­spon­si­ble for main­tain­ing it.

The Group of Min­is­ters (GoM), headed by Bi­har deputy chief min­is­ter Sushil Ku­mar Modi, which was formed to look into the is­sue, re­cently found that the com­pany could not fix all 27 tech­ni­cal glitches, which were com­mu­ni­cated to the In­fosys.

Fol­low­ing this, In­fosys has added 100 en­gi­neers for the pro­ject in the last one month, said a source. Be­sides, the com­pany has de­ployed 30 res­i­dent en­gi­neers all over the coun­try to co­or­di­nate be­tween the state gov­ern­ments and GSTN. The GSTN has launched a fa­cil­ity for busi­nesses to make changes to their Au­gust and Septem­ber re­turn forms.

The com­pany has been asked to de­velop tax­payer friendly util­i­ties so that they are in­ter­ac­tive in na­ture. Ev­ery util­ity should have the op­tion for pre­view, edit, val­i­da­tion, spe­cific er­ror mes­sages and print, the com­pany has been asked.

Sources said the GoM was in­formed that the com­pany was try­ing its best and that some glitches were sur­fac­ing be­cause of changes made by the GST Coun­cil.

How­ever, the com­pany is not shar­ing de­tails about its plan as to how it pro­poses to tackle the is­sue. A com­pany spokesper­son re­fused to di­vulge de­tails when The Sun­day Guardian sought re­sponse. In­fosys had won the Rs 1,380 crore con­tract to im­ple­ment the GSTN and main­tain it for five years in Septem­ber 2015.

Mean­while, trade body Con­fed­er­a­tion of All In­dia Traders which had ear­lier de­manded a CBI en­quiry into as to why the com­pany failed to pro­vide an ef­fi­cient por­tal, has now threat­ened to move court if ac­tion is not against the com­pany. The CAIT said it fails to un­der­stand why no ac­tion is be­ing taken against In­fosys and other com­pa­nies who have taken the con­tract of GST por­tal. The traders’ body has al­leged that In­fosys came up with a lame ex­cuse and de­clin­ing that there was some­thing wrong with the GSTN.

“If no im­me­di­ate ac­tion is taken against In­fosys, it will have no other al­ter­na­tive left but to take shel­ter of the court of law to in­ter­vene in the mat­ter and while iden­ti­fy­ing the cul­prits award then suit­able pun­ish­ment for non-per­for­mance and wastage of pub­lic money,” said CAIT con­venor Praveen Khandelwal.

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