IoT and Blockchain tech­nol­ogy in travel

The tech­nol­ogy and method­olo­gies such as de­sign think­ing used by SAP, en­sure that the most im­por­tant ex­pe­ri­ences are well cap­tured for fu­ture trav­ellers. This was re­vealed to TRAVTALK re­cently by Pe­dro Pereira, Dig­i­tal Trans­for­ma­tion Leader at SAP EMEA So

Travel Talk - Middle East - - TECHNOLOGY - TT BU­REAU

Q How has IoT (In­ter­net of Things) be­come a part of the trav­eller ex­pe­ri­ence?

Tech­nol­ogy is re­ally chang­ing the game to­day. If you see the In­ter­net of Things, it is a great en­abler know­ing more of the trav­eller ev­ery step of the way. We con­nect with the trav­eller from the house, to the taxi, to the air­port and all the way when she/he lands at the des­ti­na­tion and where she/he would pre­fer to visit. This in­for­ma­tion is made pos­si­ble with this kind of tech­nol­ogy. We are able to pro­vide back to the trav­eller the best ex­pe­ri­ence be­cause we have the rel­e­vant data to­day. We have an op­por­tu­nity to re-imag­ine the en­tire travel in­dus­try us­ing the in­ter­net of things and ar­ti­fi­cial in­tel­li­gence.

Q How does block chain tech­nol­ogy help travel?

This is a break­through tech­nol­ogy to the travel in­dus­try. For ex­am­ple, imag­ine that you are ar­riv­ing from Lon­don to Dubai and your iden­ti­fi­ca­tion is al­ready pro­cessed and au­tho­rised dig­i­tally in Lon­don hence you do not have to pass immigration when you land in Dubai but walk straight ahead to the itin­er­ary you have planned. We can have the dig­i­tal iden­tity from the trav­ellers all the way from one air­port to an­other which will com­pletely im­prove the ecosys­tem of travel. This se­cured en­vi­ron­men­tal trust­wor­thy plat­form in block chain was not pos­si­ble be­fore.

Q How do travel agents and tour op­er­a­tors ben­e­fit from this tech­nol­ogy?

They will have all the nec­es­sary in­for­ma­tion about the trav­eller, such as their pref­er­ences, per­sonal in­for­ma­tion, etc. which will en­able them to en­sure that they de­sign their ser­vices with real time of­fers which ben­e­fits the needs of the trav­eller. This will change the whole travel ecosys­tem. This in­for­ma­tion will en­able a bet­ter ser­vice from the travel agent. For ex­am­ple, the travel agent can rec­om­mend the types of ser­vices re­quired by the trav­eller en­sur­ing that the pri­vacy of the trav­eller is kept se­cure.

Dubai in dig­i­tal mode by 2020

Dubai is not new to dig­i­tal­i­sa­tion. What we see in Dubai is a process started long time ago and we are just tak­ing it to the next level.

Dubai is adopt­ing in­no­va­tion and tech­nol­ogy to en­hance the ex­pe­ri­ences of the ci­ti­zens first by mak­ing them happy and at the same time en­sur­ing the gov­ern­ment en­ti­ties and the ser­vice providers around the travel in­dus­try more pro­duc­tive and ef­fi­cient that in a con­text of all your ex­pe­ri­ences you can have will make the travel in­dus­try from the UAE a model for world­wide bench­mark.

We can have the dig­i­tal iden­tity from the trav­ellers all the way from one air­port to an­other which will com­pletely im­prove the ecosys­tem of travel. This se­cured en­vi­ron­men­tal trust­wor­thy plat­form in block chain was not pos­si­ble be­fore

Pe­droPd PereiraP i Dig­i­tal Trans­for­ma­tion Leader at SAP EMEA South

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