Tak­ing Ra­mada to greater heights in ME

Newly-ap­pointed Clus­ter Gen­eral Man­ager of Ra­mada Plaza Jumeirah Beach and Ra­mada Ho­tel & Suites Shar­jah, Ste­fan Thu­miger, shares his vi­sion for the two prop­er­ties in this com­pet­i­tive and dy­namic mar­ket to en­sure a rise in the ho­tels’ com­mer­cial per­for­man

TravTalk - Middle East - - HOTELS -

Hav­ing been in the hos­pi­tal­ity in­dus­try for 35 years, with ex­pe­ri­ence across 11 coun­tries, Ste­fan Thu­miger is adept in every aspect of hos­pi­tal­ity. “I be­lieve that de­liv­er­ing guest sat­is­fac­tion is es­sen­tial for driv­ing both new and repeat busi­ness to a ho­tel. Trav­ellers th­ese days have be­come ex­tremely savvy, know­ing ex­actly what they want and what they can ex­pect from a prop­erty through so­cial me­dia plat­forms and nu­mer­ous on­line re­view sites. So the fo­cus has to be on the guest and not only meet­ing their ex­pec­ta­tions, but ex­ceed­ing them. Most of all, the suc­cess of any com­pany is through its as­so­ciates, so my pri­or­ity will be staff de­vel­op­ment and em­pow­er­ing them.”

The fo­cus has to be on the guest and not only meet­ing their ex­pec­ta­tions, but ex­ceed­ing them. Most of all, the suc­cess of any com­pany is through its as­so­ciates, so my pri­or­ity will be staff de­vel­op­ment and em­pow­er­ing them to do their jobs

Ra­mada Ho­tels & Suites Shar­jah has re­cently been ren­o­vated, which led to it en­ter­ing the four-star cat­e­gory of ho­tels. The ren­o­va­tion saw the ad­di­tion of a new ‘Deluxe Room’ cat­e­gory, which is very pop­u­lar with the CIS mar­kets and the Far East, while their apart­ments have al­ways been pop­u­lar with fam­i­lies and guests from the GCC.

For Ra­mada Plaza Jumeirah Beach, the prime lo­ca­tion of­fers ac­cess to nu­mer­ous en­ter­tain­ment, din­ing and night-life op­tions avail­able at ‘The Walk’ JBR and Dubai Ma­rina, while be­ing a stone’s throw from the beach, so it is hugely pop­u­lar with guests from across the globe.

“As the UAE con­tin­ues to es­tab­lish it­self as a ma­jor com­mer­cial hub, it brings with it a huge amount of busi­nes­sori­ented trav­ellers, so we will have to de­velop along with the des­ti­na­tion. With the con­stant ad­di­tion of new prod­ucts, our fo­cus will re­main on guest sat­is­fac­tion and ser­vice con­sis­tency,” Thu­miger adds.

Tech­nol­ogy plays a vi­tal role in each step of a guest’s de­ci­sion-mak­ing, from the ini­tial re­search phase, to mak­ing a reser­va­tion, to ar­rival and even post check-out. “We are con­stantly im­ple­ment­ing tech­nol­ogy to stream­line op­er­a­tional pro­ce­dures. Tech­nol­ogy can­not re­place pro­fes­sional qual­ity ser­vice, which is one of the most im­por­tant pil­lars of hos­pi­tal­ity,” he ob­serves. At Ra­mada Shar­jah Ho­tels and Suites, the re­cent ad­di­tion of meet­ing space and the Ex­ec­u­tive Lounge cer­tainly makes the prop­erty a great choice for busi­ness and MICE trav­ellers. The di­verse meet­ings and event space, makes it per­fect for host­ing small board meet­ings to ban­quets with full F&B op­tions avail­able from the ho­tel. Guests can en­joy many ben­e­fits at the Ex­ec­u­tive Lounge in­clud­ing a com­pli­men­tary con­ti­nen­tal break­fast, snacks and re­fresh­ments through­out the day and much more. The range of room cat­e­gories that they have at Ra­mada Plaza Jumeirah Beach and its prime lo­ca­tion with ac­cess to ma­jor busi­ness dis­tricts make it ideal for both MICE and busi­ness trav­ellers.

S e an hum er Clus­ter Gen­eral Man­ager amada Pla a umeira eac and amada otel Suites S ar a

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