Trav­el­port looks into pay­ment frauds ‘Ten­hances

TravTalk - Middle East - - TECHNOLOGY -

Ac­cord­ing to IATA, the air­line in­dus­try in­curs losses of $1 bil­lion per year from fraud­sters us­ing fake credit card de­tails to buy air­line tick­ets. Trav­el­port part­nered with ACI World­wide to de­liver an in­tel­li­gent fraud con­trol so­lu­tion for air­line cus­tomers called ‘Trav­el­port Au­tho­rize Plus’.

TT Bu­reau rav­el­port Au­tho­rize Plus’

Trav­el­port’s ex­ist­ing card pay­ment gate­way by in­te­grat­ing with ACI’s award-win­ning ReD Shield plat­form. Part of the UP Pay­ments Risk Man­age­ment so­lu­tion, ReD Shield de­liv­ers real-time, cloud-based mul­ti­tiered fraud pre­ven­tion for eCom­merce mer­chants of the UP Pay­ments Risk Man­age­ment so­lu­tion. Through the in­te­gra­tion, Trav­el­port can pro­vide its air­line cus­tomers with the abil­ity to seam­lessly track tick­et­ing pur­chase pro­cesses right through to the com­ple­tion of a jour­ney. Ad­di­tional fea­tures in­clude the dy­namic fraud screen­ing of card pay­ments used to pur­chase air tick­ets via Trav­el­port-con­nected agents, abil­ity to flag and pre­vent ticket is­suance, and de­tailed on­line man­age­ment re­ports of all trans­ac­tions and sta­tus.

ACI’s UP Pay­ments Risk Man­age­ment so­lu­tion utilises ad­vanced data an­a­lyt­ics, adap­tive ma­chine learn­ing and cus­tomer pro­fil­ing tech­niques. This is backed by a unique com­bi­na­tion of patented pre­dic­tive mod­els and un­ri­valled global fraud in­tel­li­gence, sup­ported by a team of ex­pert risk an­a­lysts.

Derek Sharp, Se­nior Vice Pres­i­dent and Man­ag­ing Di­rec­tor, Air Com­merce— Trav­el­port, com­mented, “Our part­ner­ship with ACI World­wide is in re­sponse to the grow­ing need to pro­vide our air­line cus­tomers with so­phis­ti­cated tools to pre­vent card fraud in our in­dus­try. The ad­van­tage of com­bin­ing Trav­el­port Au­tho­rize Plus with ACI ReD Shield is to have built a fully in­te­grated so­lu­tion, which ap­plies fraud con­trol man­age­ment with­out the need for both our air­line and agent cus­tomers to do any ma­jor devel­op­ment or change their work­flow process of to­day.”

Andy McDon­ald, Vice Pres­i­dent, ACI World­wide, added, “We are ex­cited to pro­vide Trav­el­port with cut­ting-edge pay­ments fraud man­age­ment ca­pa­bil­i­ties that make Trav­el­port Au­tho­rize Plus a lead­ing fraud tool for the air­line in­dus­try. When it comes to fraud con­trol, the com­bi­na­tion of our joint ca­pa­bil­i­ties has the po­ten­tial to dra­mat­i­cally change the way air ticket trans­ac­tions are pro­cessed to­day.”

The ad­van­tage of com­bin­ing Trav­el­port Au­tho­rize Plus with ACI ReD Shield is to have a fully in­te­grated so­lu­tion, which ap­plies fraud con­trol man­age­ment with­out the need for both our air­line and agent cus­tomers to change their work­flow process of to­day Derek Sharp

When it comes to fraud con­trol, au­tho­ri­sa­tion, cap­ture and set­tle­ment, the com­bi­na­tion of our joint ca­pa­bil­i­ties has the po­ten­tial to dra­mat­i­cally change the way air ticket trans­ac­tions are pro­cessed to­day Andy McDon­ald

Derek Sharp

Se­nior Vice Pres­i­dent and Man­ag­ing Di­rec­tor, Air Com­merce—Trav­el­port

Andy McDon­ald

Vice Pres­i­dent

ACI World­wide In­dus­try

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