Ethiopian rides high on suc­cess

Ethiopian Air­lines an­nounced a suc­cess­ful fis­cal year 2017-18. Gear­ing to­wards its 2025 vi­sion, the airline opened eight new in­ter­na­tional des­ti­na­tions while the num­ber of pas­sen­gers car­ried grew by 21 per cent top­ping the 10 mil­lion mark for the first ti

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It was quite an in­ter­est­ing year for the largest African airline group when it an­nounced its per­for­mance over the past fis­cal year. In line with its 15-year strate­gic roadmap, Vi­sion 2025, the airline reg­is­tered suc­cess in fi­nan­cial, com­mer­cial, op­er­a­tional and cus­tomer ser­vice ar­eas.

Dur­ing the fis­cal year, the airline was given for the first time in its his­tory a four-star rat­ing by Sky­trax, a lead­ing cus­tomer ser­vice rat­ing or­gan­i­sa­tion in the airline in­dus­try, putting it on par with other global air­lines. Te­wolde Ge­breMariam, Group CEO, Ethiopian Air­lines said, “It was an ex­cep­tional year for Ethiopian with record per­for­mance in fi­nan­cial, op­er­a­tional, com­mer­cial and cus­tomer ser­vice ar­eas. This his­tor­i­cal per­for­mance is due to the com­mit­ment, hard work and com­pe­tence of my 16,000 col­leagues with each one of them at all ech­e­lons of the com­pany play­ing a crit­i­cal role in this suc­cess. This per­for­mance is all the more ex­cep­tional given the very tough op­er­at­ing and com­pet­i­tive en­vi­ron­ment in Africa, where jet fuel price, our main cost driver, has soared dur­ing the year and is on av­er­age 30 per cent more ex­pen­sive in Africa, our home mar­ket, than in the rest of the world. This re­mark­able re­sult was also achieved in the back­drop of ag­gres­sive for­eign car­ri­ers’ pen­e­tra­tion into the African mar­ket with the African airline in­dus­try col­lec­tively fore­casted to lose money. The his­tor­i­cal per­for­mance at­tests the sound­ness of our fast and sus­tain­able growth plan, Vi­sion

2025. Dur­ing the next 2018-19 fis­cal year, we aim to fur­ther grow our net­work, in­tro­duce record

num­ber of mod­ern fleet and greatly en­hance the on-ground cus­tomer ser­vice.”

Te­wolde Ge­breMariam Group CEO Ethiopian Air­lines

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