Mu­rali Bal­gar

Di­rec­tor Disha Re­tail Fix­tures


In Ret­ro­spect: 2012

The mar­kets have been volatile in terms of store open­ings. Some months were good and some not so good. One of our main fo­cus ar­eas was to en­sure train­ing our work­ers in the ar­eas of mul­ti­task­ing and im­prove­ments. This has eased out some of the ca­pac­ity is­sues.

Ar­rival of FDI

It will be a pos­i­tive im­pact; we are al­ready see­ing that some lo­cal play­ers are up­grad­ing their con­cepts/old stores which can di­rectly re­sult in in­creased rev­enues. Most im­por­tantly, with the ad­vent of FDI we will get to de­velop shop fit­tings for many in­ter­na­tional brands help­ing us in up­grad­ing our stan­dards to global lev­els. Disha af­ter suc­cess­fully ex­e­cut­ing two stores for an in­ter­na­tional brand is in talks for ex­ports.

Look­ing Ahead: 2013

I guess the only way for­ward is to keep en­gag­ing our­selves with our cus­tomer’s plan and work back­wards to meet the de­mand. I would also like to em­pha­size that each one of us will have to in­vest heav­ily on qual­ity sys­tems and best prac­tices as this is the only way for­ward. Disha for the last four years has been ISO 9001-2008 cer­ti­fied and in 2013 we were com­pli­ant for ISO 14001 and BS 18001, for which we are await­ing cer­ti­fi­ca­tion by March 2013.

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