Director Retail Detailz India Pvt. Ltd
In Retrospect: 2012
This was a good year for us. While the market has evolved and matured to a large extent, demanding customers have helped us improve our offering on an ongoing basis. Training and direct exposure through visits to multiple retail formats were encouraged throughout the year. Our Design and Operations teams greatly benefited from the store visits as this brought them closer to understanding the customer’s needs.
Arrival of FDI
While the impact of this has yet to be seen in India and the effects could still take some time to be measured, I assume the impact to the retail support industry can only be positive, especially when I look at other global examples. We are definitely expecting an increase in volumes and thereby revenues. What I expect is that since organized infrastructure is very important to attract organized customers, ongoing investments in this area or M&A's will become more common within the industry. Also, whilst competing with global counterparts will be difficult due to their deep pockets (defined as ' new market penetration strategy’) it will eventually be about survival of the fittest!
Looking Ahead: 2013
2013 is already looking challenging and just like in any other industry, it is very important that a company stays very agile to be able to succeed. One must adapt to and change with the ever changing demands of the customer.