Fall­ing in Love with Sher­a­ton Mustika Yo­gyakarta Re­sort & Spa

Muhamad Mu­nir, Gen­eral Man­ager of Sher­a­ton Mustika Yo­gyakarta Re­sort & Spa, has served in the hos­pi­tal­ity in­dus­try for 19 years. His fu­ture mis­sion is to make Sher­a­ton Mustika Yo­gyakarta Re­sort & Spa the num­ber one re­sort in Yo­gyakarta. Grace So­larbe­sain

Maxx-M - - PROFILE - Pho­tos cour­tesy of Sher­a­ton Mustika Yo­gyakarta Re­sort & Spa

How long have you been at Sher­a­ton Mustika Yo­gyakarta Re­sort & Spa?

I first stepped into Sher­a­ton Mustika Yo­gyakarta on July 15, 2008. Un­til now, I am still stand­ing here as the hum­ble GM for all as­so­ci­ates.

What at­tracted you to Sher­a­ton Mustika Yo­gyakarta Re­sort & Spa?

I fell in love with it. Num­ber one, be­cause Sher­a­ton Mustika Yo­gyakarta is the only re­sort from the Star­wood Ho­tels & Re­sorts group in Yo­gyakarta, the city of hos­pi­tal­ity. Num­ber two, the re­sort has some­thing that ev­ery­one finds jaw-drop­ping. The re­sort oc­cu­pies a 5.6 hectare site, BRaY. Moory­ati Soed­ibyo de­cided not to de­mol­ish a hill but used it to add to the char­ac­ter. That is how we got our lobby on the 7th floor with the rooms be­low, and also an up­hill en­trance. The re­sort con­cept was also away from city noises, even though it is only five min­utes away from the air­port. With a strong foun­da­tion based on cul­ture and her­itage (BRaY Moory­ati Soed­ibyo is a di­rect de­cen­dant of Sul­tan Pakubu­wono X, from the Su­rakarta Palace), this re­sort has al­ways looked like a royal palace. It is au­then­tic: take a look at all the de­tails, plus its fo­cus on her­itage and con­ser­va­tion.

Af­ter many years in Yo­gyakarta, How would you de­scribe Yo­gyakarta hos­pi­tal­ity?

If I may so, Yo­gyakarta is the heart of hos­pi­tal­ity. Lit­er­ally, it comes from ev­ery­one around, and is not just lim­ited to the hote­lier and hos­pi­tal­ity peo­ple. Yo­gyakarta peo­ple serve from the heart. That is why it feels so warm and se­cure, be­cause ev­ery­body here just likes to “take care of you”.

How does Sher­a­ton Mustika Yo­gyakarta Re­sort & Spa dif­fer­en­ti­ate it­self from other ho­tels in Yo­gyakarta in the same five-star lux­ury cat­e­gory?

I would say a lot! I could list the dif­fer­ences to make it eas­ier for any­one to un­der­stand. First of all, we are a proud Star­wood prop­erty. With its in­ter­na­tional chain well es­tab­lished and trusted, who could ask for more?

It has a very com­plete fa­cil­i­ties for five-star re­sort, more than most other ho­tels in this cat­e­gory. All rooms have a bath­tub and pri­vate bal­cony. It is clos­est to the air­port and its se­cu­rity sys­tems and pro­ce­dures are au­dited ev­ery year. The busi­ness fa­cil­i­ties are ideal for MICE clients and there is com­pli­men­tary in­ter­net ac­cess in rooms and pub­lic ar­eas also Link @Sher­a­ton fa­cil­i­ties. There are seven meet­ing rooms and a large, pil­lar­less ball­room that can be par­ti­tioned into seven smaller rooms. There are two shut­tles to Jl. Malioboro and a drop-off ser­vice to Pram­banan. The car park can ac­com­mo­date 280 cars and up to 50 buses. The brand-new Gane­sha Ek San­skriti In­dian Restau­rant & Bar is be­com­ing a big hit for F&B lovers and the In­dian com­mu­nity in Yo­gyakarta and its sur­round­ings. No wonder, be­cause the au­then­tic taste comes from the ex­ec­u­tive chef from North In­dia.

What are you try­ing to achieve in 2014?

In­creased rev­enue. Creat­ing dis­tinc­tive pro­grams based on cul­ture and her­itage. Hav­ing more in­ter­na­tional wed­dings. We could make Yo­gyakarta one of the best wed­ding des­ti­na­tions af­ter Bali. I also aim to win awards, lo­cal and in­ter­na­tional, this year. We were of­fi­cially nom­i­nated in the World Lux­ury Ho­tel Awards 2014 in three cat­e­gories. Also, I am plan­ning to open 14 more meet­ing rooms at the main build­ing to cater for the high-de­mand from the MICE sec­tor.

How would you de­scribe your gen­eral man­ager jour­ney?

Chal­leng­ing and ex­tra­or­di­nary! I al­ways keep in high spir­its whereever I go and en­joy the jour­ney. Life is a learn­ing process and I never stop learn­ing from ev­ery­body I have met and am about to meet in the fu­ture.

What do you en­joy most about your job?

Meet­ing so many peo­ple and har­mo­niz­ing ev­ery sin­gle ob­sta­cle as part of the work of the team. Be­ing a leader of a team is al­ways a plea­sure to me; as­pir­ing and in­spir­ing peo­ple at the same time.

If you could do any­thing, what would be your dream job?

(laughs) Um­mmm … I would like to be the owner of a hos­pi­tal­ity prop­erty or the CEO of an in­ter­na­tional hos­pi­tal­ity in­dus­try brand – a leader of lead­ers.

Who or what in­spires you ev­ery day?

Al­lah SWT and Nabi Muham­mad SAW. Then, mom, dad, wife and daugh­ter and my great team where I work and col­lab­o­rate with ev­ery day. I could not thank them more for who I am right now.

Where is your fa­vorite des­ti­na­tion to spend your hol­i­day? Why?

I have no spe­cific spot or city. But the most im­por­tant is, it has to be In­done­sia. I go abroad only for busi­ness mat­ters. Hol­i­day at our own ‘home’ is al­ways a lovely jour­ney. I love hills, moun­tains and beaches. Na­ture calls me ev­ery time I get a chance for a hol­i­day. Also, play­ing golf, if avail­able at the site. It’s a must-do ac­tiv­ity.

What is your fa­vorite restau­rant in Yo­gyakarta? and why!

Right now, I am go­ing to say ‘Gane­sha Ek San­skriti’. From the food taste, in­te­rior de­sign to their warm­est ser­vice, UN­BEAT­ABLE!

If you were to in­vite any fa­mous per­son to the Sher­a­ton Mustika Yo­gyakarta Re­sort & Spa who would they be and what would you rec­om­mend about your ho­tel?

We in­vite Miss Uni­verse win­ners ev­ery year to ex­pe­ri­ence Yo­gyakarta, so, I think there is no need to ask an ‘if’ ques­tion (laughs). I would be ea­ger to ask US Pres­i­dent Obama and his fam­ily to en­joy our re­sort. I would take him to know more about Yo­gyakarta’s her­itage, taste the lo­cal food, wear tra­di­tional at­tire, make hand­i­craft like wayang or ce­ram­ics and I would let him ex­pe­ri­ence our best spa treat­ment at the well-known Ta­man Sari Royal Her­itage Spa.

What legacy would you want to leave be­hind?

I want to be the best leader to ev­ery sin­gle as­so­ci­ate I’ve ever worked with. A leader with an ‘A++’ at­ti­tude, high spir­its, ded­i­ca­tion but a down-to-earth per­son.

Last ques­tion: Any­thing you would like guests to know about Sher­a­ton Mustika Yo­gyakarta Re­sort & Spa?

I want ev­ery­one to know about its pure cul­ture stay-ex­pe­ri­ence and the her­itage points of ev­ery sin­gle corner of Sher­a­ton Mustika Yo­gyakarta build­ing. Also, the benefits of be­com­ing a mem­ber of SPG (Star­wood Pre­ferred Guest), which may be en­joyed at all Star­wood prop­er­ties. I think that would be enough to make anybody come back a hun­dred times.

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