Work Hard & Enjoy Your Job
He never dreamt about working in hospitality. All he wanted when he was growing up was to be a pilot. “It was back in 1992 when I got bored with study at Gunadarma University and got job as a waiter at the Hard Rock Café,” Doddy Pribadi said, recalling ho
Twenty-three years later he is General Manager of Hotel Ammi Cepu, Blora, a position he has held since September 2014.
What is your most important responsibility as General Manager?
Keeping the goals on track and leading the team to achieve these goals.
What got you interested in the hotel industry?
In the hotel world, there is always something new and you are faced daily with different situations and conditions. I most enjoy meeting different people from different countries and people from other parts of Indonesia, with different cultures, backgrounds and social levels.
Have you ever had a ‘unique’ guest, maybe someone a little fussy or had many complaints, and how did you handle it?
You have to be convinced that working in the hospitality industry is basically a business that should create a beneficial relationship for both sides, to create satisfaction and to be respectful to others. The key is to put yourself in their shoes, to verify whether the complaint is reasonable or not, but most important of all is to first listen carefully to guests and then decide how best to deal with the situation.
Have you had any unique experiences working in hospitality?
I helped a family from the Netherlands who were staying at Hotel Ammi Cepu and wanted to find their roots in Cepu. They didn’t have much data to go with and no public library was available to search for references. Finally, after all the effort, we were able to give our guests a big smile and see their happy faces, which is what makes working in the hotel industry worthwhile.
What makes Ammi Cepu different from other hotels?
We deliver a whole new kind of service experience in Central Java. Samali’s tagline is HOTS (Harmony of the Senses), which gives us an excellent guide to provide excellent service through all five senses for our guests – sight, sound, touch, taste and scent.
Do you have a motto in life?
The words of Wayne Dyer, who said, “What we think determines what happens to us, so if we want to changes our lives, we need to stretch our minds.”