Work Hard & En­joy Your Job

He never dreamt about work­ing in hos­pi­tal­ity. All he wanted when he was grow­ing up was to be a pi­lot. “It was back in 1992 when I got bored with study at Gu­nadarma Univer­sity and got job as a waiter at the Hard Rock Café,” Doddy Prib­adi said, re­call­ing ho

Maxx-M - - PROFILE - Text by Es­ter Pan­di­an­gan | Photo cour­tesy of Sa­mali Ho­tels

Twenty-three years later he is Gen­eral Man­ager of Ho­tel Ammi Cepu, Blora, a po­si­tion he has held since Septem­ber 2014.

What is your most im­por­tant re­spon­si­bil­ity as Gen­eral Man­ager?

Keep­ing the goals on track and lead­ing the team to achieve these goals.

What got you in­ter­ested in the ho­tel in­dus­try?

In the ho­tel world, there is al­ways some­thing new and you are faced daily with dif­fer­ent sit­u­a­tions and con­di­tions. I most en­joy meet­ing dif­fer­ent peo­ple from dif­fer­ent coun­tries and peo­ple from other parts of In­done­sia, with dif­fer­ent cul­tures, back­grounds and so­cial lev­els.

Have you ever had a ‘unique’ guest, maybe some­one a lit­tle fussy or had many com­plaints, and how did you han­dle it?

You have to be con­vinced that work­ing in the hos­pi­tal­ity in­dus­try is ba­si­cally a busi­ness that should cre­ate a ben­e­fi­cial re­la­tion­ship for both sides, to cre­ate sat­is­fac­tion and to be re­spect­ful to others. The key is to put your­self in their shoes, to ver­ify whether the com­plaint is rea­son­able or not, but most im­por­tant of all is to first lis­ten care­fully to guests and then de­cide how best to deal with the sit­u­a­tion.

Have you had any unique ex­pe­ri­ences work­ing in hos­pi­tal­ity?

I helped a fam­ily from the Nether­lands who were stay­ing at Ho­tel Ammi Cepu and wanted to find their roots in Cepu. They didn’t have much data to go with and no pub­lic li­brary was avail­able to search for ref­er­ences. Fi­nally, after all the ef­fort, we were able to give our guests a big smile and see their happy faces, which is what makes work­ing in the ho­tel in­dus­try worth­while.

What makes Ammi Cepu dif­fer­ent from other ho­tels?

We de­liver a whole new kind of ser­vice ex­pe­ri­ence in Cen­tral Java. Sa­mali’s tagline is HOTS (Har­mony of the Senses), which gives us an ex­cel­lent guide to pro­vide ex­cel­lent ser­vice through all five senses for our guests – sight, sound, touch, taste and scent.

Do you have a motto in life?

The words of Wayne Dyer, who said, “What we think de­ter­mines what hap­pens to us, so if we want to changes our lives, we need to stretch our minds.”

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