Women at the Top

“I love what I do and am pas­sion­ate about learn­ing. I be­lieve that mir­a­cles can hap­pen in sev­eral ways.” That is Fiskarani S. Su­gandi’s phi­los­o­phy of work, and that has taken her to the top at Sa­mali Ho­tels & Resorts as the Man­ag­ing Direc­tor.

Maxx-M - - PROFILE - Text by Me­lani Se­muel Pho­tos by Keshia Gio­vanny, Sa­mali Ho­tels & Resorts

Ihave known Friskarani S. Su­gandi, also well known as Karan, for years; You never get bored when talk­ing with her. She seems to know it all, from the lat­est in the econ­omy, to what’s hot in the in­dus­try, from the new­est and hippest cof­fee shop to her fa­vorite Korean drama. Karan is such an in­spi­ra­tion to me, not only has she climbed to the top po­si­tion at Sa­mali Ho­tels & Resorts but be­cause she did it with style and in heels. I sat down with her to find out more about her suc­cess story.

Can you tell us a lit­tle bit about Sa­mali Ho­tels & Resorts?

There are four brands un­der the Sa­mali Ho­tels’ wing with 5-star Ho­tel Ammi, 4-Star Al­lium Ho­tels, 3-Star Arum Ho­tels and the 2-Star Azara Ho­tels. Sa­mali Ho­tels have been adding color to the hos­pi­tal­ity in­dus­try for the past five years. We now op­er­ate ho­tels in Cepu that in­cludes Ammi and Al­lium, and Al­lium ho­tels in Batam and Tangerang. Medan and Yog ya kart are main on our radar for the next ho­tels.

Which of them is your favourite ho­tel?

I love them all be­cause they are all unique: the Ho­tel Ammi in Cepu ra­di­ates the feel­ing of en­ter­ing an oa­sis in a small district; I love both the dome and meet­ing rooms in the Al li um Tan ge rang; the com­pli­men­tary view of Sin­ga­pore from Al­lium Batam’s top floor; the typ­i­cal re­sort like Al­lium Cepu with its large pool.

What dif­fer­en­ti­ates Sa­mali Ho­tels & Resorts of­fer from other ho­tel brands?

Sa­mali was es­tab­lished by a team of peo­ple who are ser­vice ori­ented and knowl­edge­able in hos­pi­tal­ity man­age­ment, from var­i­ous back­grounds in pre­mium five stars to bud­get ho­tels. Sa­mali is sup­ported by a hold­ing com­pany with a long track record of per­for­mance as de­vel­op­ers and civil engi­neer­ing which has pro­vided Sa­mali with ad­di­tional knowl­edge and ex­pe­ri­ence. Sa­mali ho­tels’ con­cept is care­fully thought of from prod­uct plan­ning to the ap­pli­ca­tion of unique ser­vices that cre­ate an ad­van­tage over com­pe­ti­tions. Ad­di­tion­ally, the ho­tels’ ar­chi­tec­ture is de­signed uniquely so that the ho­tel can be­come a des­ti­na­tion in it­self in the area they are built.

The phi­los­o­phy to pro­vide ex­cel­lent ser­vice to ev­ery guest through all the 5 senses: hear­ing, touch, taste, sight and scent (HOTS | Har­mony of the Senses) in­tro­duces an ex­cep­tional ser­vice cul­ture for new em­ploy­ees and is manda­tory in train­ing mod­ules. Ser­vice ex­cel­lence is the ba­sic key to pro­vid­ing ser­vice to guests.

What do you like the most about Sa­mali Ho­tels & Resorts?

I al­ways look for­ward to be­ing in a place where ex­cel­lence is con­stantly in de­mand while giv­ing room for a healthy and pos­i­tive work­ing en­vi­ron­ment. Through dis­cus­sions, even small talks and shar­ing mo­ments, I of­ten gain new in­sights and con­tin­u­ous learn­ing is con­served. Sa­mali Ho­tels is a great place to work and each day presents op­por­tu­ni­ties to learn new things. Ev­ery­one has a place and a sense of own­er­ship in the com­pany. The cul­ture is great, the en­vi­ron­ment is in­cred­i­bly em­pow­er­ing and the core val­ues align with my own virtues.

Please de­scribe your­self in 5 words

Cre­ative; I be­lieve that there is al­ways a way out. when I get stuck and I might think of it all night long even while I am do­ing dif­fer­ent ac­tiv­i­ties.

Straight­for­ward; I keep it sim­ple and di­rect and not in­ter­ested in un­help­ful de­tails, but rather say things as they are and my team ap­pre­ci­ate it.

Pas­sion­ate; I love my work like I do my family. Lov­ing them makes it eas­ier for me to swim and dive in, ev­ery mo­ment.

Strong; I am con­fi­dent all the time and be­lief that I am able to achieve even more than the nec­es­sary; from sim­ple things like pur­su­ing hap­pi­ness and be­ing healthy.

Per­sis­tent; I per­se­vere and re­mind oth­ers never to ‘give up’ but to con­tinue on and on to­wards the goals.

Name one woman you most ad­mire and tell us why

Anne Pa­tri­cia Su­tan to-Vice Pres­i­dent Direc­tor, Pan Broth­ers. I ad­mire her suc­cess and work. She is a typ­i­cal hard and smart work­ing Leader and never leaves any­thing un­fin­ished. On the road to achiev­ing her spec­tac­u­lar goals and ca­reer, she is also ac­tively en­gaged in var­i­ous phil­an­thropic ef­forts. As one of the most pow­er­ful In­done­sian busi­ness women, she pri­or­i­tizes her role as a mother. A lov­ing, yet firm look from a woman that func­tions in two im­por­tant ‘shoes’ ev­ery day; be­ing a great leader in the of­fice and be­ing a great mom at home. The switch­ing mo­ment has to be quick and seam­less to keep ev­ery­thing smooth and bal­anced in a way.

How hard it is for a woman to have a ca­reer in the hos­pi­tal­ity in­dus­try?

Bal­anc­ing be­tween ca­reer, family and me time. Women work­ing in the hos­pi­tal­ity in­dus­try should be strong phys­i­cally and emo­tion­ally. It is in­deed time-con­sum­ing, and peaks at cer­tain pe­ri­ods when go­ing the ex­tramile is re­quired. At­this point, ex­cel­lent time man­age­ment skills come handy.

Newspapers in English

Newspapers from Indonesia

© PressReader. All rights reserved.