Business Traveller - - INBOX - Marc Bar­ber, Brus­sels

I booked a flight on Thai Air­ways’ web­site from Brus­sels to Hong Kong, de­part­ing March 6. As a mem­ber of Aegean Air­lines’ Miles + Bonus scheme, I chose the K class econ­omy fare so I could col­lect miles. How­ever, when I checked my ac­count last week, I was sur­prised to see only some of those miles had been cred­ited, so I con­tacted Aegean.

In its re­sponse, the air­line ex­plained that changes to the mileage re­demp­tion scheme had been is­sued and pub­lished on Fe­bru­ary 27, and that my flight and class had, as a re­sult, been au­to­mat­i­cally re­vised. I found this re­sponse un­ac­cept­able, and ques­tioned the le­gal­ity.

I specif­i­cally chose a more ex­pen­sive ticket to earn 100 per cent of the miles – which I was clearly en­ti­tled to at the time of book­ing. Sub­se­quent changes made by the air­line should not have had an im­pact on this.

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