UNITED AIRLINES – OVERBOOKED FLIGHT
Well, they say there is no such thing as bad publicity. This story clearly banishes that theory to the dustbin. The lawyers must be wringing their hands with glee. [Footage emerged last month of a bloodied passenger being dragged from a United flight by security officers at Chicago O’Hare International airport.]
Good grief, I hope he takes them to the cleaners.
No matter which version of the film is seen, it is a sad indictment of both United and the law enforcement agents involved. I hope the passenger is okay and does take them for millions. Why were passengers allowed to board before United offered US$800 to anyone who gave up their seat – surely it would have been better at the gate?
Unfortunately, anything to do with flying in the US now is a licence to be treated like something scraped off your shoe.
Overbooking and trying to entice passengers to give up their seat in exchange for vouchers and a guaranteed seat on the next flight seems to be more common in the US than in Europe, although it happens. Interesting to see how this develops. It may change the business practice in the US on overbooking.
It’s now clearly reached a stage where this is one of the greatest PR disasters of recent times. The damage caused to United will cost way more than an inability to operate the flight for which the crew needed the passengers’ seats on the flight in question.
It seems to me the solution to all of this is easy. Create a lower-cost economy ticket that trades dollars off the price in return for being first off if people need to be bumped.