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Business Traveller - - CONTENTS - Zahir Sahm Faraz, Lon­don

As a Bri­tish Air­ways Ex­ec­u­tive Club gold mem­ber, I love my monthly Club Europe ex­pe­ri­ence and have been ex­cep­tion­ally loyal to the air­line. How­ever, I am un­com­fort­able with the in­tro­duc­tion of the no-frills Euro Trav­eller tar­iff in the econ­omy cabin, as it has, so far, had an un­set­tling im­pact on my en­joy­ment of the Club Europe ex­pe­ri­ence.

My flight from Gatwick to Mar­rakech was like a busy high street at cer­tain times, and I sat tight-lipped, un­cer­tain of what I could do or say. The cause seemed to be the M&S food be­ing sold in the Euro Trav­eller cabin. It took for­ever, sig­nif­i­cantly block­ing aisle ac­cess to the toi­let at the back, and thus forc­ing an end­less stream of pas­sen­gers, who needed to re­spond to the call of na­ture, to troop in and out of the Club Europe cabin for the en­tire flight. It would not be fair to ask pas­sen­gers not to use the toi­let, but con­gest­ing the tiny area around Club Europe is also un­fair to pre­mium pas­sen­gers. The crew did an ad­mirable job in both cab­ins and can­not be held to ac­count. I’m booked on BA flights un­til the end of the year and the thought of this dis­rup­tion con­tin­u­ing, as though it does not mat­ter, is wor­ry­ing. There was also some im­pact on the duty-free ser­vice, which ran very late, and was barely squeezed in (both ways).

I don’t want this let­ter to sound like a rant, so would like to em­pha­sise that even af­ter all these years of travel, I still get ex­cited about ev­ery BA flight, from the beau­ti­ful new check-in area to the fab­u­lous new lounge at Gatwick South. But is this to be a reg­u­lar rou­tine now – that peo­ple who gen­uinely need to use the toi­let must be cor­ralled into a cabin that they have not paid for, to stand over Club Europe pas­sen­gers?

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