Your letters and online posts
As a British Airways Executive Club gold member, I love my monthly Club Europe experience and have been exceptionally loyal to the airline. However, I am uncomfortable with the introduction of the no-frills Euro Traveller tariff in the economy cabin, as it has, so far, had an unsettling impact on my enjoyment of the Club Europe experience.
My flight from Gatwick to Marrakech was like a busy high street at certain times, and I sat tight-lipped, uncertain of what I could do or say. The cause seemed to be the M&S food being sold in the Euro Traveller cabin. It took forever, significantly blocking aisle access to the toilet at the back, and thus forcing an endless stream of passengers, who needed to respond to the call of nature, to troop in and out of the Club Europe cabin for the entire flight. It would not be fair to ask passengers not to use the toilet, but congesting the tiny area around Club Europe is also unfair to premium passengers. The crew did an admirable job in both cabins and cannot be held to account. I’m booked on BA flights until the end of the year and the thought of this disruption continuing, as though it does not matter, is worrying. There was also some impact on the duty-free service, which ran very late, and was barely squeezed in (both ways).
I don’t want this letter to sound like a rant, so would like to emphasise that even after all these years of travel, I still get excited about every BA flight, from the beautiful new check-in area to the fabulous new lounge at Gatwick South. But is this to be a regular routine now – that people who genuinely need to use the toilet must be corralled into a cabin that they have not paid for, to stand over Club Europe passengers?