BRITISH AIRWAYS REPLIES:
We’re glad our customer is enjoying travelling with us from our new home at Gatwick’s South Terminal, and especially our new lounge, which opened recently. We’re delighted that our cabin crew continues to provide an excellent service.
Our M&S partnership was introduced in Euro Traveller as a result of feedback from customers who asked for more choice and high-quality food and drink on our short-haul flights. This is a new service and we’re listening to the views of all our customers to ensure everyone has a great experience travelling with us.