AEGEAN AIRLINES REPLIES:
As Mr Barber says, our members can see the miles they have earned by looking at the fare earning charts on the official Miles + Bonus website. However, these charts are changed at times according to updates to our internal agreements. In these cases, customers are notified of these changes on our website, alongside the new mileage charts.
Although we understand that Mr Barber booked his flights before the Thai Airways changes were made, the airline can only authorise mileage accrual according to the valid earning charts. However, in this case we have credited the additional miles to Mr Barber’s account as a gesture of goodwill. We appreciate Mr Barber bringing this to our attention and look forward to welcoming him on board in the near future.