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As Mr Bar­ber says, our mem­bers can see the miles they have earned by look­ing at the fare earn­ing charts on the of­fi­cial Miles + Bonus web­site. How­ever, these charts are changed at times ac­cord­ing to up­dates to our in­ter­nal agree­ments. In these cases, cus­tomers are no­ti­fied of these changes on our web­site, along­side the new mileage charts.

Al­though we un­der­stand that Mr Bar­ber booked his flights be­fore the Thai Air­ways changes were made, the air­line can only au­tho­rise mileage ac­crual ac­cord­ing to the valid earn­ing charts. How­ever, in this case we have cred­ited the ad­di­tional miles to Mr Bar­ber’s ac­count as a ges­ture of good­will. We ap­pre­ci­ate Mr Bar­ber bring­ing this to our at­ten­tion and look for­ward to wel­com­ing him on board in the near future.

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