Your letters and online posts
I never fail to peruse readers’ letters in your excellent and informative publication. However, I am often saddened at the level of criticism rather than praise which emerges from much, if not most, of the correspondence.
I have flown nearly three million miles with Oneworld carriers in business class and have almost never encountered less than excellent service and comfort. Most of the miles flown are with American Airlines, which is a truly outstanding carrier. The food may not be the best in the sky, but the service and comfort cannot be faulted.
I use British Airways rarely, preferring to travel to the Far East and India with Finnair – another class act – in no way inconvenienced by a change of plane in Helsinki, one of the world’s most user-friendly airports. Royal Jordanian, Qatar Airways, Qantas and Sri Lankan Airlines are other favourites, all providing the very best of customer service.
I am sorry that I write without a moan or a gripe, thus obviating the necessity for what appears to be your excellent “problem-solving” service!