Your let­ters and on­line posts

Business Traveller - - CONTENTS - Nigel Beale, Poole

I never fail to peruse read­ers’ let­ters in your ex­cel­lent and in­for­ma­tive pub­li­ca­tion. How­ever, I am of­ten sad­dened at the level of crit­i­cism rather than praise which emerges from much, if not most, of the cor­re­spon­dence.

I have flown nearly three mil­lion miles with Oneworld car­ri­ers in busi­ness class and have al­most never en­coun­tered less than ex­cel­lent ser­vice and com­fort. Most of the miles flown are with Amer­i­can Air­lines, which is a truly out­stand­ing car­rier. The food may not be the best in the sky, but the ser­vice and com­fort can­not be faulted.

I use Bri­tish Air­ways rarely, pre­fer­ring to travel to the Far East and In­dia with Fin­nair – an­other class act – in no way in­con­ve­nienced by a change of plane in Helsinki, one of the world’s most user-friendly air­ports. Royal Jor­da­nian, Qatar Air­ways, Qan­tas and Sri Lankan Air­lines are other favourites, all pro­vid­ing the very best of cus­tomer ser­vice.

I am sorry that I write with­out a moan or a gripe, thus ob­vi­at­ing the ne­ces­sity for what ap­pears to be your ex­cel­lent “prob­lem-solv­ing” ser­vice!

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