DIS­AP­POINT­MENT DOWN UN­DER

Business Traveller - - INBOX -

Two of my re­cent Emi­rates flights were ex­cel­lent, and one less so. I treated my­self to an Emi­rates busi­ness class re­turn ticket from Christchurch to Bangkok via Syd­ney each way. I was phoned by Emi­rates’ limou­sine com­pany in Aus­tralia on April 13 to re­con­firm my air­port trans­fer for Fri­day April 14, as I was stay­ing overnight in Syd­ney on April 13.

While I was on the phone, I asked the agent about my limou­sine trans­fer from Syd­ney air­port to my ho­tel on April 13, and she stated that as it was only a trans-Tas­man flight, this would not be pro­vided, even though the point of re­turn was Bangkok, so I de­cided to take a cab.

Af­ter­wards, I re­ceived a text and voice mes­sage on my phone from the limou­sine com­pany ask­ing if I was still at the air­port (which I was not), as they were wait­ing to pick me up. This was most frus­trat­ing, and fol­lowed a very dis­ap­point­ing flight from Christchurch to Syd­ney on April 13. I was aware that only 18 seats had been sold in busi­ness class so I was amazed when the cabin was com­pletely full. A mem­ber of the crew con­firmed that 60 peo­ple had been up­graded, in­clud­ing four pas­sen­gers who were up­graded to first class! Was it not pos­si­ble for those of us who had paid for busi­ness class seats to be up­graded?

The sched­uled flight time was three hours 20 min­utes, but the pi­lot con­firmed the ac­tual flight time to Syd­ney was two hours 50 min­utes. Cabin crew were rushed off their feet pro­vid­ing a meal ser­vice in busi­ness class, and no news­pa­pers were of­fered to pas­sen­gers or amenity kits handed out be­fore de­par­ture.

This also hap­pened the next day on my flight from Syd­ney to Bangkok, as a num­ber of econ­omy pas­sen­gers were up­graded to busi­ness class, but as this was a nine-hour flight the con­se­quences were less dra­matic. Emi­rates’ ser­vice im­proved for my re­turn jour­ney, which was very pleas­ant in­deed. Brett Smith, Christchurch, New Zealand

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