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We try to look on the bright side here at Busi­ness

Trav­eller. While news­pa­pers seem to fo­cus on bad news, we look at the pos­i­tive, find­ing new travel prod­ucts to rec­om­mend and fresh des­ti­na­tions to ex­plore.

There’s a rea­son we try to see the glass as half-full rather than half-empty – ne­ces­sity. Most of us don’t have much choice when it comes to travel. It is part and par­cel of our work, and whether we re­gard it as a nec­es­sary evil or an en­joy­able perk of the job, we have to take the good and the bad as it comes to us – the only dif­fer­ence is how we re­ceive the luck we are given.

The well-pub­li­cised an­tag­o­nis­tic re­la­tion­ship be­tween air­lines and their pas­sen­gers – whether de-board­ing, bump­ing, or sim­ply fail­ing to com­mu­ni­cate or look af­ter fly­ers af­ter weather or IT-re­lated fail­ures – has been re­ported ex­ten­sively in re­cent months. But for all the talk of walk­ing away from travel providers who fail us, the truth is that many of us have a largely pos­i­tive ex­pe­ri­ence, and even if we didn’t, the choices of who to fly with from A to B, while greater than ever be­fore, still don’t al­low us as much free­dom as, say, buy­ing our weekly shop­ping.

So what to do? Well, apart from tak­ing cour­ses in mind­ful­ness, you could choose not to get mad, but get even. In this is­sue we ex­am­ine some of your rights when things go wrong, and what you can do to help your­self (see page 20). It’s the first in a se­ries, and I hope you find them use­ful.

Fail­ing that, you can at least look af­ter your well­be­ing, as our piece on health-boost­ing sup­ple­ments ex­plains (see page 66). The main thing, though, is to keep on trav­el­ling. The world needs us pass­ing across those bor­ders more than ever.

Tom Ot­ley Ed­i­to­rial di­rec­tor

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