SINGAPORE AIRLINES REPLIES:
We have looked into Mr Quek’s feedback about his experience while waiting to confirm his wife’s waitlist booking on flight SQ860 from Singapore to Hong Kong on February 6, so that she could travel on the same flight with him.
Flight SQ860 on February 6 was full and our staff had offered to rebook Mr and Mrs Quek on alternative flights, but the arrangements were unsuitable for Mr Quek. Based on our records, while the flight was fully booked, there were confirmed passengers who had neither preselected seats nor checked in yet. The “vacant” seats that Mr Quek would have seen online were therefore meant to be assigned to these booked passengers once they had checked in.
On the day of the flight, however, there was a lastminute cancellation where a passenger with a confirmed booking on the flight did not arrive for check-in. This resulted in the vacant seat next to Mr Quek. Singapore Airlines would like to thank Mr Quek for his feedback and apologise for his disappointment.