Business Traveller - - INBOX -

We have looked into Mr Quek’s feed­back about his ex­pe­ri­ence while wait­ing to con­firm his wife’s wait­list book­ing on flight SQ860 from Sin­ga­pore to Hong Kong on Fe­bru­ary 6, so that she could travel on the same flight with him.

Flight SQ860 on Fe­bru­ary 6 was full and our staff had of­fered to re­book Mr and Mrs Quek on al­ter­na­tive flights, but the ar­range­ments were un­suit­able for Mr Quek. Based on our records, while the flight was fully booked, there were con­firmed pas­sen­gers who had nei­ther pre­s­e­lected seats nor checked in yet. The “va­cant” seats that Mr Quek would have seen on­line were there­fore meant to be as­signed to these booked pas­sen­gers once they had checked in.

On the day of the flight, how­ever, there was a last­minute can­cel­la­tion where a pas­sen­ger with a con­firmed book­ing on the flight did not ar­rive for check-in. This re­sulted in the va­cant seat next to Mr Quek. Sin­ga­pore Air­lines would like to thank Mr Quek for his feed­back and apol­o­gise for his dis­ap­point­ment.

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