EMI­RATES REPLIES:

Business Traveller - - INBOX -

We take our pas­sen­gers’ feed­back se­ri­ously and highly value the loy­alty of Sky­wards mem­bers like Mr Smith. One of our col­leagues from the cus­tomer af­fairs team has been in touch with Mr Smith di­rectly to apol­o­gise for the dis­ap­point­ing travel ex­pe­ri­ence and of­fered him com­pen­sa­tion as a ges­ture of good­will.

Emi­rates is known for its ser­vice and we con­tin­u­ally look at ways to im­prove and el­e­vate our pas­sen­gers’ ex­pe­ri­ences. Mr Smith’s feed­back has been es­ca­lated to the di­vi­sional se­nior vice-pres­i­dent of ser­vice de­liv­ery to take a closer look into any ar­eas where our team failed to im­press on this oc­ca­sion.

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