HOT UNDER THE COLLAR
A spring birthday celebration trip to the Hilton Vienna Plaza was marred by an intolerably hot and stuffy room. Even though they were described as offering air conditioning, this was non-functional. It transpired that the air con is turned off during non summer months. Other than opening the windows on to the busy street, a plug-in electric fan – an inadequate substitute – was all that was on offer. After a troubled night’s sleep, I felt inclined to refuse full payment for the suboptimal experience.
It seems that seasonal unavailability of air conditioning is a widespread – and perhaps underestimated – problem. Hotels are surely misleading customers by advertising facilities that do not, in reality, exist for large parts of the year. It seems that the units may move air around without cooling.