Business Traveller - - INBOX - An­drew Krentz, Hamp­shire

A spring birth­day cel­e­bra­tion trip to the Hil­ton Vienna Plaza was marred by an in­tol­er­a­bly hot and stuffy room. Even though they were de­scribed as of­fer­ing air con­di­tion­ing, this was non-func­tional. It tran­spired that the air con is turned off dur­ing non sum­mer months. Other than open­ing the win­dows on to the busy street, a plug-in elec­tric fan – an in­ad­e­quate sub­sti­tute – was all that was on of­fer. Af­ter a trou­bled night’s sleep, I felt in­clined to refuse full pay­ment for the sub­op­ti­mal ex­pe­ri­ence.

It seems that sea­sonal un­avail­abil­ity of air con­di­tion­ing is a wide­spread – and per­haps un­der­es­ti­mated – prob­lem. Ho­tels are surely mis­lead­ing cus­tomers by ad­ver­tis­ing fa­cil­i­ties that do not, in re­al­ity, ex­ist for large parts of the year. It seems that the units may move air around with­out cool­ing.

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