VIRGIN ATLANTIC REPLIES:
We’d like to apologise for any disturbance Mr Taylor may have experienced during his recent flight with us. We always want our customers to have a good night’s sleep on board and our crew work hard to create a restful environment in the cabin. To encourage sleep, we offer a series of Headspace videos on our in-flight entertainment system, as well as essential oils in the hot towels and a relaxing sleep spray for customers to spray on their pillow. We also give the option of a short meal service so customers can eat and drink, and then get ready for bed.