Your letters and online posts
I flew business class from Lisbon to Vienna with TAP Portugal in July. The flight was operated by an A330, and all boarding procedures ran smoothly. After take-off, however, an announcement was made that no meal service would be provided, as the flight was operating with “minimum cabin crew”.
I asked for more information and was told that meals wouldn’t be served in business class either. In fact, during the course of the three-hour 20-minute flight, not even a glass of water was offered to those of us in the business cabin. I expressed my dissatisfaction to the crew and was told to contact TAP customer services, which I did.
This sort of issue is becoming common with TAP’s medium-haul flights, especially during the summer period, when TAP operates more flights. The airline advertises meals as a highlight of business class. Moreover, we were given no prior notification that the service would not take place, which meant we weren’t given the chance to eat or drink before the flight.