Business Traveller - - NEWS - Nuno Je­sus, Madeira

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I flew busi­ness class from Lis­bon to Vienna with TAP Por­tu­gal in July. The flight was op­er­ated by an A330, and all board­ing pro­ce­dures ran smoothly. Af­ter take-off, how­ever, an an­nounce­ment was made that no meal ser­vice would be pro­vided, as the flight was op­er­at­ing with “min­i­mum cabin crew”.

I asked for more in­for­ma­tion and was told that meals wouldn’t be served in busi­ness class ei­ther. In fact, dur­ing the course of the three-hour 20-minute flight, not even a glass of wa­ter was of­fered to those of us in the busi­ness cabin. I ex­pressed my dis­sat­is­fac­tion to the crew and was told to con­tact TAP cus­tomer ser­vices, which I did.

This sort of is­sue is be­com­ing com­mon with TAP’s medium-haul flights, es­pe­cially dur­ing the sum­mer pe­riod, when TAP op­er­ates more flights. The air­line ad­ver­tises meals as a high­light of busi­ness class. More­over, we were given no prior no­ti­fi­ca­tion that the ser­vice would not take place, which meant we weren’t given the chance to eat or drink be­fore the flight.

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