POST Alex_F. DATE Sept 6, 22:13
I used Uber in Paris to get to CDG airport from St Germain. I booked Uber Pool and waited. The driver was showing as five minutes away, then suddenly he cancelled the trip. I rebooked and got the same driver, and he showed up at the pick-up point two minutes later. I thought nothing more of it until I got the € 5 cancellation fee on my credit card. It turns out drivers may be cancelling trips to claim an easy € 5 and then re accepting the same customers [editor’s note: Uber says this shouldn’t be possible]. Has anyone else had similar negative experiences on Uber?
capetonianm Sept 7, 11:44
I had this problem once. I was outside the Europa hotel in Belfast waiting for an Uber, saw it approaching on the app, then it stopped, seemed to be doing wheelies or touch-and-gos, and I got a message saying the driver had cancelled. He may have been stuck in traffic, but that was not my problem, and I got a £4 cancellation charge. I contested it on the site and it was promptly refunded as a credit.
Swiss diver Sept 9, 16:27
I use Uber all around the world except in central London (no GPS can beat a London black cab driver’s knowledge). The few times I have had a problem I have been refunded. I get impeccable service in at least 90 per cent of cases.