NOT A FIRST-CLASS EXPERIENCEONBA

Business Traveller - - INBOX YOUR LETTERS -

I flew on from JFK to Heathrow with BA on 9 Oc­to­ber in first class but my over­all ex­pe­ri­ence was the worst I have ever en­dured. Ser­vice was poor in the Con­corde Room at Heathrow; ta­bles were lit­tered with used crock­ery and had not been wiped clean. On board, there were foil flakes float­ing down the aisle be­cause of faulty air-con­di­tion­ing vents, a pre­vi­ous pas­sen­ger’s used py­ja­mas had not been cleared from my seat area and there were no blan­kets. Upon my re­turn to Lon­don, I con­tacted BA’s Ex­ec­u­tive Club about the prob­lems and found the per­son I spoke with un­help­ful. She of­fered me 15,000 Avios as com­pen­sa­tion. When I in­di­cated that this did not re­flect the in­con­ve­nience, the of­fer was in­creased to 25,000. In my opinion, BA’s pre­mium ser­vice in first has de­clined im­mea­sur­ably and it ap­pears that the com­pany does lit­tle to make up for sub-stan­dard ser­vice. Bal­want Singh, Lon­don

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