NOT MY “FAVOURITE AIR­LINE”

Business Traveller - - INBOX YOUR LETTERS - Kevin Brown, UK

I was due to fly BA from Mu­nich to Heathrow at 1440 on a Mon­day. I went to check in on Sun­day evening and could not. While try­ing, and on hold to find out why I could not check in, I re­ceived a text say­ing that the flight had been can­celled. I was of­fered an al­ter­na­tive of Inns­bruck to Gatwick at a slightly ear­lier time. But the link given to book did not work, and I was on hold for an hour.

I was not of­fered a later flight (as com­pen­sa­tion would need to be paid). I had no choice but to ac­cept, as it was now late on Sun­day, and I needed to take the flight out on Mon­day.

I have con­tacted cus­tomer ser­vices and they of­fered to only par­tially cover my costs in­curred for the dif­fer­ent jour­neys, and only Avios or an e-voucher as a ges­ture of good­will.

To cap it all when on the flight, as I was not able to check in, there was no meal avail­able. I would think that the least that it could do would be to of­fer to cover the ex­tra costs that I in­curred through no fault of my own, and make a cash pay­ment for the dis­tress and in­con­ve­nience that I en­coun­tered. So much for the “World’s Favourite Air­line”!

Newspapers in English

Newspapers from International

© PressReader. All rights reserved.