NOT MY “FAVOURITE AIRLINE”
I was due to fly BA from Munich to Heathrow at 1440 on a Monday. I went to check in on Sunday evening and could not. While trying, and on hold to find out why I could not check in, I received a text saying that the flight had been cancelled. I was offered an alternative of Innsbruck to Gatwick at a slightly earlier time. But the link given to book did not work, and I was on hold for an hour.
I was not offered a later flight (as compensation would need to be paid). I had no choice but to accept, as it was now late on Sunday, and I needed to take the flight out on Monday.
I have contacted customer services and they offered to only partially cover my costs incurred for the different journeys, and only Avios or an e-voucher as a gesture of goodwill.
To cap it all when on the flight, as I was not able to check in, there was no meal available. I would think that the least that it could do would be to offer to cover the extra costs that I incurred through no fault of my own, and make a cash payment for the distress and inconvenience that I encountered. So much for the “World’s Favourite Airline”!