Global and local access trends
Fast and reliable service delivery remains a challenge for most carriers in both the wholesale and enterprise space. Even when delivering major products in developed countries the timelines for many carriers can easily run into the hundreds of days, and some carriers miss more of their delivery commit dates than they make. SDN and NFV promise a future of almost instant service activation, but that seems like a distant pipe dream when the end-to-end VPN delivery times, starting at contract sign and ending at circuit installed, across sixteen countries averaged 112 days. A recent ATLANTIC-ACM review of global service delivery revealed some interesting characteristics about global markets and the variables of provisioning services, including another confirmation of Ethernet growth, an understanding of just how important local access management can be, and the significance of accurately setting delivery commitments and customer expectations.
ATLANTIC-ACM worked with leading global enterprise service providers to benchmark delivery intervals and evaluate service delivery processes in key markets. The study covered 16 countries and analyzed end-to-end service delivery data for tens of thousands of VPN circuits delivered during a one-year period ending February of 2016. The following is based on the pooled data of carriers who had a combined global wireline enterprise services revenue of over $40 billion in 2015.