Per­cent­age of global VPN cir­cuits de­liv­ered by com­mit date

Capacity - - Market Trends -

The study con­firms that ven­dor and cus­tomer man­age­ment are two of the most im­por­tant el­e­ments of suc­cess­ful ser­vice de­liv­ery. Ac­cu­rately set­ting cus­tomer ex­pec­ta­tions on de­liv­ery times, as painful as that can some­times be, re­sults in higher on-time per­for­mance, hap­pier cus­tomers and lower op­er­at­ing costs due to more ef­fi­cient use of re­sources and fewer ex­pe­dites. Care­ful man­age­ment of ac­cess ven­dors, and where pos­si­ble select­ing the best per­form­ers when it comes to speed of com­ple­tion and on-time de­liv­ery, can get cir­cuits live faster, and billing sooner.

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