Deliberating tomorrow’s services
The status of remote comms demands today
Forces driving the future of remote comms
OffComm News investigated how selling services in our sector has evolved over the last five years; and what customers want from their remote networks today. Vaughan O’Grady summarizes for us in this article.
Gavan Murphy, marketing director EMEA for Globalstar, a provider of mobile satellite voice and data services, said: “Flexibility is paramount, both in terms of devices and billing.” The ability to BYOD ( bring your own device) to work sites is not just good for in- company communications, he pointed out. It can also make for more satisfied employees “as they are getting and relaying information in near real- time.” Globalstar customers also want the ability to split communications costs by department and employee and require personal communications split out even further, something the company has responded to with its Shared Pre- paid cards and Sat- Fi Vouchers offerings.
The need to address crew welfare, as well as business efficiency, was also implied by comments from Chris McIntosh, CEO of communications and security company ViaSat UK, who said: “The growth of smartphones and tablets has led to the desire ( and often the business need) for always- on connectivity and increasing data demand to service a wealth of applications.” In certain circumstances this will need to be met by satellite services and, he said: “Until fairly recently this has been viewed as hugely expensive and the preserve of major corporations and governments, but satellite connectivity continues to change.”
Peter Crafter, sales director at NSSLGlobal, an independent service provider of satellite communications and IT support, summarised his view of changing customer demands briefly but precisely: “More sophistication ~ e. g. meshed WiFi, push to talk, higher bandwidth on satellite backhaul, point to point line of sight connectivity, redundancy and IP mobility,” he said.