De­lib­er­at­ing to­mor­row’s ser­vices

The sta­tus of re­mote comms de­mands to­day

OffComm News - - CONTENTS -

Forces driv­ing the fu­ture of re­mote comms

Of­fComm News in­ves­ti­gated how sell­ing ser­vices in our sec­tor has evolved over the last five years; and what cus­tomers want from their re­mote net­works to­day. Vaughan O’Grady sum­ma­rizes for us in this ar­ti­cle.

Flex­i­bil­ity

Gavan Mur­phy, mar­ket­ing direc­tor EMEA for Glob­al­star, a provider of mo­bile satel­lite voice and data ser­vices, said: “Flex­i­bil­ity is para­mount, both in terms of de­vices and billing.” The abil­ity to BYOD ( bring your own de­vice) to work sites is not just good for in- com­pany com­mu­ni­ca­tions, he pointed out. It can also make for more sat­is­fied em­ploy­ees “as they are get­ting and re­lay­ing in­for­ma­tion in near real- time.” Glob­al­star cus­tomers also want the abil­ity to split com­mu­ni­ca­tions costs by depart­ment and em­ployee and re­quire per­sonal com­mu­ni­ca­tions split out even fur­ther, some­thing the com­pany has re­sponded to with its Shared Pre- paid cards and Sat- Fi Vouch­ers of­fer­ings.

Crew Wel­fare

The need to ad­dress crew wel­fare, as well as busi­ness ef­fi­ciency, was also im­plied by com­ments from Chris McIn­tosh, CEO of com­mu­ni­ca­tions and se­cu­rity com­pany Vi­aSat UK, who said: “The growth of smartphones and tablets has led to the de­sire ( and of­ten the busi­ness need) for al­ways- on con­nec­tiv­ity and in­creas­ing data de­mand to ser­vice a wealth of ap­pli­ca­tions.” In cer­tain cir­cum­stances this will need to be met by satel­lite ser­vices and, he said: “Un­til fairly re­cently this has been viewed as hugely ex­pen­sive and the pre­serve of ma­jor cor­po­ra­tions and gov­ern­ments, but satel­lite con­nec­tiv­ity con­tin­ues to change.”

So­phis­ti­ca­tion

Peter Crafter, sales direc­tor at NSSLGlobal, an in­de­pen­dent ser­vice provider of satel­lite com­mu­ni­ca­tions and IT sup­port, sum­marised his view of chang­ing cus­tomer de­mands briefly but pre­cisely: “More so­phis­ti­ca­tion ~ e. g. meshed WiFi, push to talk, higher band­width on satel­lite back­haul, point to point line of sight con­nec­tiv­ity, re­dun­dancy and IP mo­bil­ity,” he said.

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