At Your Ser­vice


Porthole Cruise Magazine - - Trending Now -

The com­pany de­liv­ers an all- en­com­pass­ing ser­vice model for guest sat­is­fac­tion and brand rep­re­sen­ta­tion to cruise lines with steve­dore ser­vices, ground guest ser­vices, ship’s agency, ter­mi­nal man­age­ment, ter­mi­nal se­cu­rity and shore ex­cur­sions. From the mo­ment guests drop their bags in front of the ter­mi­nal through the en­tire em­barka­tion process — in­clud­ing ex­cep­tion­ally cu­rated and im­mer­sive shore ex­cur­sions — Metro Cruise, in tan­dem with the in­di­vid­ual cruise line, en­sures that ev­ery cruise is a mem­ora- ble jour­ney both on and off the ship. The goal is to pro­vide a safe, mean­ing­ful and exclusive cruise en­vi­ron­ment, and Metro works along­side all ma­jor cruise lines to pro­vide cruise pas­sen­gers a seam­less ex­pe­ri­ence.

Metro Cruise Ser­vices pro­vides a com­pre­hen­sive suite of cruise ser­vice in many ma­jor op­er­a­tional cruise hubs in­clud­ing Bay­onne, New Jersey; Fort Laud­erdale, Florida; Galve­ston, Texas; Los An­ge­les/ Long Beach and San Fran­cisco, Cal­i­for­nia; and Seat­tle, Wash­ing­ton.

Metro Cruise pres­i­dent, Ste­fano Bor­zone, is a for­mer sea cap­tain who spent many years with Princess Cruises. Sev­eral other se­nior ex­ec­u­tives at the com­pany also pre­vi­ously worked with ma­jor cruise lines, lead­ing a team that truly knows what makes a happy voy­age for first-time cruis­ers and vet­eran pas­sen­gers alike.

“When cruise guests en­ter cruise ter­mi­nals un­der our care, they ex­pe­ri­ence an at­mos­phere of cour­tesy and im­pec­ca­ble ser­vice that leaves last­ing im­pres­sions far be­yond their cruise,” said Ste­fano Bor­zone, pres­i­dent of Metro Cruise.

Af­ter all, Metro Cruise’s mis­sion state­ment prom­ises the fol­low­ing: “To up­hold a stead­fast com­mit­ment as an in­valu­able cruise line busi­ness part­ner and in­dus­try ex­pert, with a strong rep­u­ta­tion of ef­fi­ciency, in­tegrity, and ex­e­cu­tion in the mar­itime space.”

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