Job In­ter­view

Tehran Times - - SOCIETY - (Source: ir­lan­

A: Thanks for com­ing in to­day, did you have any trouble find­ing us? Please take a seat.

B: Thank you. A: So, let’s get started; tell me a bit about your ed­u­ca­tional back­ground.

B: Sure! Well, I grad­u­ated with hon­ors from Ch­ester­ton Univer­sity with a ma­jor in Busi­ness Ad­min­is­tra­tion, with a spe­cial­iza­tion in In­for­ma­tion Man­age­ment, and I mi­nored in psy­chol­ogy. I chose this course of study for two rea­sons: I wanted to gain some prac­ti­cal, mar­ketable skills, which the in­for­ma­tion man­age­ment track pro­vided, and I also feel that in­ter­per­sonal skills are es­sen­tial for pro­fes­sional suc­cess, hence the mi­nor in psy­chol­ogy.

A: In­ter­est­ing. And, your post­grad­u­ate stud­ies?

B: Well, I am re­ally pas­sion­ate about con­sumer be­hav­ior, so I pur­sued a mas­ter’s in that area. I also strive to keep my pro­fes­sional skills cur­rent, so I con­tin­u­ously at­tend sem­i­nars and con­fer­ences re­lated man­age­ment and cus­tomer ser­vice.

A: Very good. Now, tell me a lit­tle bit about your work ex­pe­ri­ence. I see here that you pre­vi­ously worked at Or­a­cle.

B: Yeah, I worked as their cus­tomer sup­port man­ager, which brought me a breadth of ex­pe­ri­ence in both client care, and process man­age­ment. I su­per­vised and co­or­di­nated the cus­tomer sup­port team as well as im­ple­mented new strate­gies to achieve bet­ter cus­tomer sat­is­fac­tion.

A: In­ter­est­ing...

B: Yes, in this po­si­tion I was able to make some pretty sig­nif­i­cant

con­tri­bu­tions to the over­all suc­cess of the com­pany. With the dif­fer­ent ini­tia­tives that we im­ple­mented, we low­ered our churn rate to about five per­cent, which had a di­rect im­pact on rev­enue.

Key vo­cab­u­lary ed­u­ca­tional back­ground: the his­tory of the ed­u­ca­tion you›ve had with hon­ors: with spe­cial recog­ni­tion for re­ceiv­ing very high marks ma­jor: the main field of study in an un­der­grad­u­ate de­gree spe­cial­iza­tion: a lim­ited area of study course of study: the com­bi­na­tion of courses taken in a de­gree pro­gram track: course of study hence: for that rea­son mi­nor: to have a sec­ondary area of study in an un­der­grad­u­ate pro­gram post­grad­u­ate: mas­ters or Ph.D.; ed­u­ca­tion above the bach­e­lor›s de­gree level pur­sue: try to do some­thing over a longer pe­riod of time strive: try hard to do some- thing breadth: a wide range or scope of some­thing sig­nif­i­cant: im­por­tant and large enough to have a no­tice­able ef­fect con­tri­bu­tion: adding or giv­ing some­thing

Sup­ple­men­tary vo­cab­u­lary ter­tiary ed­u­ca­tion: univer­sity ed­u­ca­tion take ini­tia­tive: take the chance to do some­thing be­fore oth­ers do dis­tin­guish: make some­thing dif­fer­ent in a spe­cial way at­tribute: a good qual­ity or feature that some­one has scru­ti­nize: ex­am­ine some­thing in a care­ful and crit­i­cal way

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