Im­prov­ing in­ter­net ser­vices

The Kurdish Globe - - EDITORIAL -

Al­lay Newroz com­pany and has a huge share of the in­ter­net and Tele­com mar­ket, sup­ply­ing more than 70,000 con­nec­tions to cus­tomers. Although Re­ber Quick has many good features and has dif­fer­ent plans with dif­fer­ent prices, peo­ple are gen­er­ally not sat­is­fied with it.

The monthly of­fer of Re­ber Quick with 24/7 in­ter­net ser­vices comes up to 25,000 IQD. The us­age cap is lim­ited to 7GB per month. In cases where the cus­tomer ex­ceeds the cap dur­ing the ser­vice, a charge of 5 IQD per ex­tra down­loaded MB will be im­posed. It also has hourly sub­scrip­tion, where users are charged 250 IQD per hour from 2AM un­til 10AM and for the rest of the day the price is dou­bled per hour. Although in­ter­net down­loads ca­pac­ity is un­lim­ited in hourly sub­scrip­tion, peo­ple blame the hourly plan for the con­nec­tion be­ing ex­tremely slow in down­load­ing.

Dashti Aziz has been a Re­ber Quick user for the past two years, he says “In­ter­net ser­vices in Kur­dis­tan is ter­ri­ble for two rea­sons, the speed and and us­age cap. Re­ber Quick is very slow. You can’t down­load any­thing eas­ily, and at times even open­ing a web­site takes a very long time”.

Aziz has lived in Eng­land for eight years, he be­lieves in­ter­net in Kur­dis­tan makes peo­ple psy­cho­log­i­cally ill. He ex­plained, “In Eng­land you can open web­sites in sec­onds, and this is ex­tremely im­por­tant when re­search­ing or for leisure you can watch a film on­line. How­ever in Kur­dis­tan, I face dif­fi­cul­ties through the poor in­ter­net ser­vices in even watch­ing a 2-minute clip on YouTube”.

De­spite new in­ter­net com­pa­nies, Re­ber Quick has dom­i­nated the in­ter­net mar­ket for the past seven years, and has been work­ing in all prov­inces of Er­bil, Duhok and Sile­mani. Hazhar Harki, a soft­ware en­gi­neer be­lieves that, “We have been de­prived from hav­ing good in­ter­net due to greedy com­pa­nies who have mo­nop­o­lized the in­ter­net mar­ket. I am very glad that the government has fi­nally re­al­ized that cur­rent in­ter­net ser­vices can’t win peo­ple’s sat­is­fac­tion at all, and I am hap­pier that the min­is­ter even­tu­ally de­cided to bring an LTE sys­tem to the mar­ket”.

Harki be­lieves that the Kur­dis­tan Re­gional Government could have im­proved in­ter­net ser­vices pro­vide within Kur­dis­tan sooner by invit­ing as many in­ter­na­tional com- pa­nies that work in the in­ter­net field as pos­si­ble. He ex­plained, “Where there are many com­pa­nies work­ing in one place, there will be com­pe­ti­tion, and where there is com­pe­ti­tion the peo­ple will ben­e­fit be­cause many op­tions will be avail­able for them. Who­ever pro­vides bet­ter ser­vices with a an ac­cept­able price will have the most cus­tomers. Un­for­tu­nately in Kur­dis­tan, only a few com­pa­nies with very low qual­ity sys­tem have man­aged to dom­i­nate the whole mar­ket”.

One of the main ob- sta­cle in in­stalling an elec­tronic government in Kur­dis­tan has been the bad sys­tem of in­ter­net. Peo­ple in Kur­dis­tan still need to take huge num­ber of hard copied doc­u­ments to fin­ish their pa­per­work in gov­ern­men­tal agen­cies with­out hav­ing any data avail­able on­line. An LTE sys­tem is ex­pected to cre­ate a chance for the Kur­dish Government to con­sider in­stalling an elec­tronic government.

Chil­dren use com­puter in an Er­bil school.

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