Improving internet services
Allay Newroz company and has a huge share of the internet and Telecom market, supplying more than 70,000 connections to customers. Although Reber Quick has many good features and has different plans with different prices, people are generally not satisfied with it.
The monthly offer of Reber Quick with 24/7 internet services comes up to 25,000 IQD. The usage cap is limited to 7GB per month. In cases where the customer exceeds the cap during the service, a charge of 5 IQD per extra downloaded MB will be imposed. It also has hourly subscription, where users are charged 250 IQD per hour from 2AM until 10AM and for the rest of the day the price is doubled per hour. Although internet downloads capacity is unlimited in hourly subscription, people blame the hourly plan for the connection being extremely slow in downloading.
Dashti Aziz has been a Reber Quick user for the past two years, he says “Internet services in Kurdistan is terrible for two reasons, the speed and and usage cap. Reber Quick is very slow. You can’t download anything easily, and at times even opening a website takes a very long time”.
Aziz has lived in England for eight years, he believes internet in Kurdistan makes people psychologically ill. He explained, “In England you can open websites in seconds, and this is extremely important when researching or for leisure you can watch a film online. However in Kurdistan, I face difficulties through the poor internet services in even watching a 2-minute clip on YouTube”.
Despite new internet companies, Reber Quick has dominated the internet market for the past seven years, and has been working in all provinces of Erbil, Duhok and Silemani. Hazhar Harki, a software engineer believes that, “We have been deprived from having good internet due to greedy companies who have monopolized the internet market. I am very glad that the government has finally realized that current internet services can’t win people’s satisfaction at all, and I am happier that the minister eventually decided to bring an LTE system to the market”.
Harki believes that the Kurdistan Regional Government could have improved internet services provide within Kurdistan sooner by inviting as many international com- panies that work in the internet field as possible. He explained, “Where there are many companies working in one place, there will be competition, and where there is competition the people will benefit because many options will be available for them. Whoever provides better services with a an acceptable price will have the most customers. Unfortunately in Kurdistan, only a few companies with very low quality system have managed to dominate the whole market”.
One of the main ob- stacle in installing an electronic government in Kurdistan has been the bad system of internet. People in Kurdistan still need to take huge number of hard copied documents to finish their paperwork in governmental agencies without having any data available online. An LTE system is expected to create a chance for the Kurdish Government to consider installing an electronic government.
Children use computer in an Erbil school.