Row over new pool phone book­ings


Bray People - - Bray People - Paula BURNS

BRAY PAR­ENTS were left fum­ing on Sun­day when they tried to book swim­ming lessons for their chil­dren at the newly opened Bray swim­ming pool but were left lis­ten­ing to an en­gaged tone.

The com­pany op­er­at­ing the pool re­quired par­ents to phone a ded­i­cated num­ber at 10 a.m. on Satur­day morn­ing to reg­is­ter and pay for swim­ming lessons, but par­ents were out­raged to con­stantly find and en­gaged tone at the other end of the line.

It was later re­vealed that the swim­ming pool had not ex­pected such a large in­flux of calls and had only four peo­ple man­ning the phones.

It took one Bray res­i­dent over four hours to get through to the swim­ming pool.

‘I had been ring­ing and ring­ing since 10 a.m when fi­nally I got through at a lit­tle af­ter two and at that stage I was lucky to get a place.’

Coun­cil­lor John Ryan met with man­age­ment at the swim­ming pool af­ter he re­ceived a huge num­ber of calls on Satur­day morn­ing from an­gry par­ents.

‘Par­ents felt that a phone line was a very un­fair way of tak­ing the book­ings as it was sup­posed to be first come first served. It seems to me that this is a very un­fair way to take book­ings as some­one ring­ing con­stantly for hours could be beaten to a book­ing by some­one phon­ing for the first time at 2.15,’ com­mented Cllr Ryan. At Mon­day’s Wick­low County Coun­cil meet­ing Cllr Ryan raised the is­sue and sug­gested that the au­thor­i­ties at the pool in fu­ture take book­ings from par­ents for the swim­ming lessons at the premises and then con­duct a draw for places which would be much fairer to all.

In a com­ment to this news­pa­per yes­ter­day (Tues­day) Kevin Kelly, man­ager at Bray Swim­ming Pool, said, ‘We are de­lighted in the in­ter­est ex­pressed by the lo­cal com­mu­nity in their new leisure cen­tre.

‘The de­mand for chil­dren’s lessons has been ex­cep­tion­ally high. We look for­ward to work­ing with the lo­cal com­mu­nity and meet­ing their needs.’

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