7 WAYS THE TABLET TRUMPS THE LAPTOP
This month we go behind the counter with Joe Lennon – A Samsung Smart Service expert located in the Samsung Experience Store, Dundrum Town Centre.
Q. Hi Joseph, tell us about the Samsung Smart Service you operate out of the Samsung Experience Store.
Carphone Warehouse ‘power’ three Samsung Experience Stores around Ireland in Dundrum, Swords and Cork. I run a Samsung Service Centre located in the Dundrum branch. These centres are the one stop hub for world class customer service covering all Samsung devices. Behind the counter expertise is wide-ranging and spans the spectrum of troubleshooting, file transfer and set up advice – we also can advise on how to integrate your smartphone with home entertainment and sync to your other tech in your house.
Q. Can you insure a Samsung phone or tablet through Geek Squad like you can in all other Carphone Warehouse stores?
Yes, you can indeed. The service remains the same and is still great in every way. Geek Squad insurance is the best around; it offers a comprehensive insurance package for your phone or tablet if the unthinkable does happen. Samsung Smart Service and Geek Squad combine to offer the ultimate backup in any situation.
Q. Would this cover me against losing my phone or getting it damaged – like cracking the screen or dropping it in water?
Yes it does, it covers all of the above and more. just pop into us and we will assess the damage and advise on a repair or replace it no time at all. We will have you back with your favourite gadget in no time.
Q. And what are the most common technical issues that you come across?
The most common issues these days are software issues which can be sorted out easily with simple software updates. Another is battery related issues; we’re here to guide you on the most efficient way to get the most out of your device and battery, no matter if you’re using a tablet or smartphone.
Q. When a customer buys a new phone, do you help transfer all the photos & address book over to the new phone? What are the most common pitfalls when buying a new phone?
All the Samsung Smart Service experts are fully trained in Smart Switch where we will transfer all your address book contacts, photos, music, videos and even your previous messages as part of our Walk out Working guarantee. The most common pitfalls are customers worried about losing their photos or contacts. We’ll put your mind at eases and make it simple and easy to save those treasured memories and important contacts to your new Samsung device.
Q. Can you give me any tips on using a Samsung Galaxy with a Samsung Smart TV – do they integrate?
The latest Samsung devices come with Screen Mirroring which will connect your device straight to a Samsung Smart TV in seconds. Then you will be able to enjoy everything which is available on your phone on a big screen. For devices that don’t already have this feature, why not purchase a Samsung All Share Cast Dongle. It plugs into your TV and allows you to share your device on the big screen.
Q. How many Samsung Smart Service Centres are there around the country?
There are currently three Samsung Service Centres in Ireland at Mahon Point Shopping Centre in Cork, The Pavilions in Swords, Co. Dublin and right here in Dundrum Town Centre. All Smart Service experts are ready and waiting to help you with your Samsung device.