This month we go be­hind the counter with Joe Lennon – A Sam­sung Smart Ser­vice ex­pert lo­cated in the Sam­sung Ex­pe­ri­ence Store, Dun­drum Town Cen­tre.

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Q. Hi Joseph, tell us about the Sam­sung Smart Ser­vice you op­er­ate out of the Sam­sung Ex­pe­ri­ence Store.

Car­phone Ware­house ‘power’ three Sam­sung Ex­pe­ri­ence Stores around Ire­land in Dun­drum, Swords and Cork. I run a Sam­sung Ser­vice Cen­tre lo­cated in the Dun­drum branch. These cen­tres are the one stop hub for world class cus­tomer ser­vice cov­er­ing all Sam­sung de­vices. Be­hind the counter ex­per­tise is wide-rang­ing and spans the spec­trum of trou­bleshoot­ing, file trans­fer and set up ad­vice – we also can ad­vise on how to in­te­grate your smart­phone with home entertainment and sync to your other tech in your house.

Q. Can you insure a Sam­sung phone or tablet through Geek Squad like you can in all other Car­phone Ware­house stores?

Yes, you can in­deed. The ser­vice re­mains the same and is still great in ev­ery way. Geek Squad in­sur­ance is the best around; it of­fers a com­pre­hen­sive in­sur­ance pack­age for your phone or tablet if the un­think­able does hap­pen. Sam­sung Smart Ser­vice and Geek Squad com­bine to of­fer the ul­ti­mate backup in any sit­u­a­tion.

Q. Would this cover me against los­ing my phone or get­ting it dam­aged – like crack­ing the screen or drop­ping it in wa­ter?

Yes it does, it cov­ers all of the above and more. just pop into us and we will as­sess the dam­age and ad­vise on a re­pair or re­place it no time at all. We will have you back with your favourite gad­get in no time.

Q. And what are the most com­mon tech­ni­cal is­sues that you come across?

The most com­mon is­sues these days are soft­ware is­sues which can be sorted out eas­ily with sim­ple soft­ware up­dates. Another is bat­tery re­lated is­sues; we’re here to guide you on the most ef­fi­cient way to get the most out of your de­vice and bat­tery, no mat­ter if you’re us­ing a tablet or smart­phone.

Q. When a cus­tomer buys a new phone, do you help trans­fer all the pho­tos & ad­dress book over to the new phone? What are the most com­mon pit­falls when buy­ing a new phone?

All the Sam­sung Smart Ser­vice ex­perts are fully trained in Smart Switch where we will trans­fer all your ad­dress book con­tacts, pho­tos, mu­sic, videos and even your pre­vi­ous mes­sages as part of our Walk out Work­ing guar­an­tee. The most com­mon pit­falls are cus­tomers wor­ried about los­ing their pho­tos or con­tacts. We’ll put your mind at eases and make it sim­ple and easy to save those trea­sured mem­o­ries and im­por­tant con­tacts to your new Sam­sung de­vice.

Q. Can you give me any tips on us­ing a Sam­sung Galaxy with a Sam­sung Smart TV – do they in­te­grate?

The lat­est Sam­sung de­vices come with Screen Mir­ror­ing which will con­nect your de­vice straight to a Sam­sung Smart TV in sec­onds. Then you will be able to en­joy ev­ery­thing which is avail­able on your phone on a big screen. For de­vices that don’t al­ready have this fea­ture, why not pur­chase a Sam­sung All Share Cast Don­gle. It plugs into your TV and al­lows you to share your de­vice on the big screen.

Q. How many Sam­sung Smart Ser­vice Cen­tres are there around the coun­try?

There are cur­rently three Sam­sung Ser­vice Cen­tres in Ire­land at Ma­hon Point Shop­ping Cen­tre in Cork, The Pavil­ions in Swords, Co. Dublin and right here in Dun­drum Town Cen­tre. All Smart Ser­vice ex­perts are ready and wait­ing to help you with your Sam­sung de­vice.

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