‘We’re sick to think that all we went through was avoid­able’

Irish Daily Mail - - News -

Per­ma­nent TSB cus­tomer Hazel Mel­bourne was close to tears as she begged mem­bers of the Oireach­tas com­mit­tee to stop the banks ‘bul­ly­ing’ fam­i­lies like her own.

‘I am lit­er­ally beg­ging you to not just help my fam­ily, but to help ev­ery­one out there who has suf­fered hor­rif­i­cally at the hands of a bank,’ she said.

‘We need some­one to stand up for fam­i­lies like mine who are be­ing bul­lied by the banks. Their hands should be forced, to re­in­state the cus­tomers to the cor­rect tracker rate.’

In a low, shaky voice, Ms Mel­bourne gave an in­sight into the ex­tent of the trauma vis­ited on her and her fam­ily.

‘There’s one ma­jor con­se­quence that has af­fected us, but un­for­tu­nately I don’t want to dis­close it in pub­lic – prob­a­bly to the de­light of Per­ma­nent TSB,’ she said.

‘We have had to change our ex­pec­ta­tions for our whole fu­ture and not for the good.

‘The con­se­quences we have suf­fered, purely at the hands of Per­ma­nent TSB, are dev­as­tat­ing, heart­break­ing and to­tally un­ac­cept­able.’

Ms Mel­bourne said her fam­ily fought for six years to get the tracker dis­pute cor­rected and they still face tur­moil.

‘We are sick to the pit of our stom­achs to think that all we had been through was avoid­able,’ she said.

‘There was no need for our fu­ture to be changed as it now has. It just feels they are a giant car­tel – you can turn nowhere for help or re­solve as some­one is al­ways com­pro­mised by the banks. Where do the Ir­ish peo­ple stand in a sit­u­a­tion like this?

‘Where is the jus­tice?’

Brave: Hazel Mel­bourne called for jus­tice

Newspapers in English

Newspapers from Ireland

© PressReader. All rights reserved.