‘We’re sick to think that all we went through was avoidable’
Permanent TSB customer Hazel Melbourne was close to tears as she begged members of the Oireachtas committee to stop the banks ‘bullying’ families like her own.
‘I am literally begging you to not just help my family, but to help everyone out there who has suffered horrifically at the hands of a bank,’ she said.
‘We need someone to stand up for families like mine who are being bullied by the banks. Their hands should be forced, to reinstate the customers to the correct tracker rate.’
In a low, shaky voice, Ms Melbourne gave an insight into the extent of the trauma visited on her and her family.
‘There’s one major consequence that has affected us, but unfortunately I don’t want to disclose it in public – probably to the delight of Permanent TSB,’ she said.
‘We have had to change our expectations for our whole future and not for the good.
‘The consequences we have suffered, purely at the hands of Permanent TSB, are devastating, heartbreaking and totally unacceptable.’
Ms Melbourne said her family fought for six years to get the tracker dispute corrected and they still face turmoil.
‘We are sick to the pit of our stomachs to think that all we had been through was avoidable,’ she said.
‘There was no need for our future to be changed as it now has. It just feels they are a giant cartel – you can turn nowhere for help or resolve as someone is always compromised by the banks. Where do the Irish people stand in a situation like this?
‘Where is the justice?’
Brave: Hazel Melbourne called for justice