6.30am Mornings are busy. I have two children — Isabelle (2) and Tiernan (7 months) — and because I work full time, I like to be the one to get them up. I time my departure from home in Claregalway to avoid the rush-hour traffic on my way into Galway city. 9am This morning I am meeting with a HSE coordinator. Right at Home (Galway) is part of an international franchise that delivers home care services to private and HSE clients in Galway, Mayo and Roscommon. I opened the Galway-based franchise in May 2016 and we are now delivering care in over 100 homes. 10am Myself, our care co-ordinator and one of our two supervisors are conducting interviews this morning. A big issue in this line of work is sourcing carers — we are continuously building a bank of qualified and vetted carers covering a good geographical spread in order to maintain a highquality service. We run induction training every fortnight to familiarise new carers with our service and to let them know they have always have back-up. 12 noon I go to meet a family that would like to modify their mother’s care plan. We review
A big issue in this line of work is sourcing carers
her care plan and amend it to their liking. We assess all of our clients and put a care plan in place — down to how they like their cup of tea. Our carers carry out a variety of tasks, including personal care, preparing meals, picking up prescriptions and general practical care. 1pm I bring lunch from home — it’s often a working lunch, catching up on emails and making calls. 2pm I get a call about a client due to be discharged from hospital who needs to have a home care package in place. I must constantly plan ahead to ensure carer availability. I have regular team meetings with the supervisors and the office co-ordinator where we organise carers’ hours, discuss any issues that arise during the week and arrange to contact the public health nurse or the occupational therapist if a client’s health is deteriorating. 4pm I do some housekeeping before going home — more emails, returning phone calls, etc. 5pm Plan and organise the following day’s schedule before I head home to the kids. For downtime, I like to go for a jog — it’s great for stress relief.