WORK­ING LIFE

Irish Examiner - Feelgood - - Health - Natalie Crowe, Right at Home, Gal­way.

6.30am Morn­ings are busy. I have two chil­dren — Is­abelle (2) and Tiernan (7 months) — and be­cause I work full time, I like to be the one to get them up. I time my de­par­ture from home in Clare­gal­way to avoid the rush-hour traf­fic on my way into Gal­way city. 9am This morn­ing I am meet­ing with a HSE co­or­di­na­tor. Right at Home (Gal­way) is part of an in­ter­na­tional fran­chise that de­liv­ers home care ser­vices to pri­vate and HSE clients in Gal­way, Mayo and Roscom­mon. I opened the Gal­way-based fran­chise in May 2016 and we are now de­liv­er­ing care in over 100 homes. 10am My­self, our care co-or­di­na­tor and one of our two su­per­vi­sors are con­duct­ing in­ter­views this morn­ing. A big is­sue in this line of work is sourc­ing car­ers — we are con­tin­u­ously build­ing a bank of qual­i­fied and vet­ted car­ers cov­er­ing a good ge­o­graph­i­cal spread in or­der to main­tain a high­qual­ity ser­vice. We run in­duc­tion train­ing ev­ery fort­night to fa­mil­iarise new car­ers with our ser­vice and to let them know they have al­ways have back-up. 12 noon I go to meet a fam­ily that would like to mod­ify their mother’s care plan. We re­view

A big is­sue in this line of work is sourc­ing car­ers

her care plan and amend it to their lik­ing. We as­sess all of our clients and put a care plan in place — down to how they like their cup of tea. Our car­ers carry out a va­ri­ety of tasks, in­clud­ing per­sonal care, pre­par­ing meals, pick­ing up pre­scrip­tions and gen­eral prac­ti­cal care. 1pm I bring lunch from home — it’s of­ten a work­ing lunch, catch­ing up on emails and mak­ing calls. 2pm I get a call about a client due to be dis­charged from hos­pi­tal who needs to have a home care pack­age in place. I must con­stantly plan ahead to en­sure carer avail­abil­ity. I have reg­u­lar team meet­ings with the su­per­vi­sors and the of­fice co-or­di­na­tor where we or­gan­ise car­ers’ hours, dis­cuss any is­sues that arise dur­ing the week and ar­range to con­tact the pub­lic health nurse or the oc­cu­pa­tional ther­a­pist if a client’s health is de­te­ri­o­rat­ing. 4pm I do some house­keep­ing be­fore go­ing home — more emails, re­turn­ing phone calls, etc. 5pm Plan and or­gan­ise the fol­low­ing day’s sched­ule be­fore I head home to the kids. For down­time, I like to go for a jog — it’s great for stress re­lief.

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