Sunday Independent (Ireland) - Business & Appointments - - FRONT PAGE - TRI­AN­GLE COM­PUTER SER­VICES PRO­FES­SIONAL SER­VICES THE FU­TURE

Busi­ness: Set up: Founder: Turnover: No of Em­ploy­ees: Lo­ca­tion:

EV­ERY day we see ex­am­ples of how tech­nol­ogy is chang­ing our world. We see it in our smart­phones, with med­i­cal ad­vance­ments, how we com­mu­ni­cate and shop, and how we get from A to B. If what we see and ex­pe­ri­ence is all ‘front end’, re­mem­ber that there is a whole in­dus­try at the ‘back end’ that en­ables and sup­ports this tech­no­log­i­cal rev­o­lu­tion.

We’re al­ready fa­mil­iar with names such as IBM, Dell, Mi­crosoft, SAP and other giants who have their own niches and pro­pri­etary sys­tems.

Ev­ery one of these iconic brands has gone through sig­nif­i­cant change in re­cent years as the ca­pa­bil­i­ties and the so­phis­ti­ca­tion of tech­nol­ogy grows ex­po­nen­tially. And to en­able all of these sys­tems to come to­gether and work ef­fec­tively for an end-user or­gan­i­sa­tion, there is a whole other pro­fes­sional and man­aged ser­vices in­dus­try that spe­cialises in sup­port­ing their in­te­gra­tion. Kieran Mccabe and his team led a buy­out of UKbased Tri­an­gle Com­puter Ser­vices in 2006. Now, Ir­ish-owned Tri­an­gle is a formidable force in the ever-chang­ing ICT sec­tor.

The orig­i­nal busi­ness model was as a re-seller of IBM En­ter­prise Sys­tems, such as equip­ment for pro­cess­ing and for stor­age. Sell­ing ‘boxes’ was orig­i­nally the main fo­cus and that’s where the mar­gin was. Early on, how­ever, Tri­an­gle re­alised that hard­ware alone would not be a so­lu­tion for cus­tomers and it in­tro­duced Vmware vir­tu­al­i­sa­tion to the large cor­po­rates in Ire­land. Tri­an­gle then went on to be­come the largest Vmware busi­ness in Ire­land.

In a nut­shell, Tri­an­gle’s ex­per­tise is in help­ing its cus­tomers to cre­ate the right en­vi­ron­ment for their soft­ware needs. It ser­vices lots of sec­tors, the prime ones be­ing re­tail, fi­nan­cial ser­vices and util­i­ties.

Vmware is the global leader in vir­tu­al­i­sa­tion and soft­ware in­no­va­tion that se­curely con­nects, man­ages and au­to­mates some of the world’s most com­plex dig­i­tal in­fra­struc­tures.

In sim­ple terms, cus­tomers may want to have dif­fer­ent op­er­at­ing sys­tems to work on the same com­puter, putting some ap­pli­ca­tions on the ‘cloud’ and oth­ers ‘on-premise’. But cloud is more com­plex than at first en­vis­aged and Tri­an­gle sup­ports its cus­tomers to mi­grate be­tween ‘cloud’ and ‘on premise’ with the most eco­nom­i­cal so­lu­tions. Over the years, a num­ber of changes oc­curred in the in­dus­try. The pro­cess­ing power of com­put­ers in­creased at the same time that prices were re­duc­ing. Buy­ers could get more bang for their buck. Buy­ers were then chal­lenged with han­dling this ex­tra com­plex­ity and needed sys­tems ar­chi­tects and engi­neers with very spe­cific skills to en­sure sys­tems worked to­gether.

Tri­an­gle adapted to that need with a pro­fes­sional ser­vices so­lu­tion. Pro­fes­sional ser­vices in ICT is prompted by en­ter­prise cus­tomers se­lect­ing par­tic­u­lar brands of hard­ware to cater for other brands of soft­ware to run their busi­ness.

For ex­am­ple, a cus­tomer might pro­cure IBM hard­ware to run an Or­a­cle soft­ware sys­tem. The en­vi­ron­ment re­quired to house and sup­port these pro­pri­etary sys­tems needs to be in­te­grated.

Tri­an­gle is unique in how it bal­ances its spe­cial­ist tech­no­log­i­cal ex­per­tise with a cul­ture of be­ing truly cus­tomer-cen­tric. It has a dy­namic team that be­tween them has more than a thou­sand years of ex­pe­ri­ence and ex­per­tise, which is very re-as­sur­ing for its cus­tomers.

Over time, Tri­an­gle’s busi­ness model shifted and mar­gin was achieved through peo­ple rather than boxes (equip­ment). A fur­ther de­vel­op­ment in the sec­tor has evolved more re­cently. Af­ter com­plet­ing suc­cess­ful in­te­gra­tion projects, cus­tomers were then chal­lenged with en­sur­ing no in­ter­rup­tion to their sys­tems. That means 24/7 cover and engi­neers need to be avail­able to sup­port that.

But their pay­roll bud­gets might not al­low for hav­ing their own team on site.

Af­ter all, they might only be needed for a few hours per week.

Tri­an­gle de­vel­oped a ‘man­aged ser­vices’ propo­si­tion which is to take over the man­age­ment of the sys­tem for its cus­tomers. This is a clas­sic ef­fi­cient out­source model that guar­an­tees flex­i­bil­ity, 24/7 cover and cost sav­ing.

It’s a ser­vice where the ‘man­aged ser­vices’ team are based on Tri­an­gle premises, with se­cure re­mote ac­cess to its cus­tomer’s sys­tems.

This model is now ad­vanc­ing to the next level where, on be­half of some cus­tomers, Tri­an­gle will pro­vide a com­plete so­lu­tion. That will in­volve Tri­an­gle pur­chas­ing the cus­tomer’s cho­sen hard­ware and soft­ware sys­tems, in­stalling them and main­tain­ing them over time.

In such a model, the capex ex­po­sure switches to Tri­an­gle and the cus­tomer ef­fec­tively pays for an on­go­ing ser­vice. Just last week, Tri­an­gle moved into its new larger premises on Pem­broke Road in Dublin, which was of­fi­cially opened by Pat Breen, the Min­is­ter of State for Trade, Em­ploy­ment, Busi­ness, EU Dig­i­tal Sin­gle Mar­ket and Data Pro­tec­tion.

Breen an­nounced that Tri­an­gle will re­cruit an ex­tra 20 peo­ple within the next nine months. At the same event, he an­nounced a joint agree­ment that Tri­an­gle will ac­quire Kerna, one of Ire­land’s lead­ing providers of in­no­va­tive se­cu­rity and net­work so­lu­tions.

This is an ex­cit­ing de­vel­op­ment that will fur­ther en­hance the Tri­an­gle propo­si­tion, adding a fur­ther 15 peo­ple, en­abling Tri­an­gle to add even more value to its cus­tomers.

Mark Byrne, fi­nance di­rec­tor of Tri­an­gle Com­puter Ser­vices, which is wholly Ir­ish owned af­ter a buy­out from UK firm in 2006. Photo: David Conachy

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