Celebrating ten years in business at LM Virtual Office

LM Virtual Office is a locally based business support service that started in the early days of the last recession. Offering a new concept that was largely unheard of in the area at the time, its core business is telephone answering, whilst also providing a wide range of valuable support services.

The company began in a small town centre office, but as the business continued to grow it was necessary to move to larger premises in order to expand and meet the requirements of clients. So in June 2012 LM Virtual Office moved to impressive offices in Blackthorn Business Park on the Coes Road, where it continues to operate from today.

Founder Lisa Shields is proud to say ten years on, the business is still alive and well and indeed thriving and she is delighted to announce that last Saturday 2nd February marked the tenth anniversary of the opening of LM Virtual Office.

“Ironically, when I started the business in 2009 the recession was beginning to hit hard,” recalls Lisa, “and a lot of people were trying to keep afloat and stay in business. Even though LM Virtual Office could assist them in reducing their overheads they were still slightly hesitant and unsure about the viability of a new start-up during what were very difficult economic times.”

Happily enough clients put their trust in Lisa and continued to do so in increasing numbers to allow LM Virtual Office expand their range of services. Their services include Personalised Telephone Answering, Business Postal Address, Meeting Room Hire, Back Office Support, Virtual Numbers, SMS messaging, Diary Management, Conference Bridge, Bespoke IVR and Serviced Offices. Lisa has also entered into strategic partnerships with other businesses.

The company offers an extensive range of services to a wide variety of small to medium sized firms from professionals such as Solicitors, Accountants, Auctioneers and Event Companies to Tradesmen and Sales Representatives to name a few.

It is imperative for any business to convey the right first impression and the personalised telephone answering service that LM Virtual Office provides does just that. Offering packages that start from as little as €55.00 plus VAT per month, they act as their clients front office telephone receptionist answering calls in their business name, transferring calls to the relevant member of staff or sending details of messages taken via sms and/ or email. An end of day summary call report is also forwarded to each client via email.

This is carried out in such a professional, consistent and courteous manner callers feel they are speaking to a well-informed member of staff. LM Virtual Office can do pretty much everything that in-house staff do on a daily basis but at a fraction of the cost.

LM Virtual Office is also able to offer clients geographical and non-geographical telephone numbers for the Republic of Ireland, Northern Ireland & United Kingdom (Free-phone and local rate numbers e.g. 1800, 1890, 1850).

“If a client wants to advertise and target the Dublin market 01 numbers can be provided for that purpose. Numbers can also be provided for any county throughout the country,” explained Lisa.

The experienced team at LM Virtual Office can also take care of your administration requirements, leaving you free to focus on running and growing your business. Time Management Software is installed so you only get charged for the actual time spent on your work and you will receive a print out of this for verification.

A high specification meeting room is also available for hire on an hourly, daily or half daily basis, where you can avail of a private and comfortable space to meet clients. They are greeted by a member of the team and dealt with in a professional and courteous manner.

Whenever you don’t have the option to meet in person an online meeting is a great alternative and LM Virtual Office can facilitate clients with a conference bridge which allows them connect with anyone, anywhere, on any device saving both time and money.

They can also facilitate clients with SMS messaging which is a great way to stay in contact with people important to your business. With 90% of messages being read within the first three minutes, marketing with SMS is the most cost-effective way to build customer loyalty and quickly grow your business. Whether you are sending bulk promotional voucher campaigns or reminders,