CHAUF­FEUR STAN­DARDS

The Business Travel Magazine - - Chauffeur Drive -

A new set of ser­vice stan­dards for the chauf­feur-drive sec­tor in Europe has been de­vel­oped by the As­so­ci­a­tion of Car Rental In­dus­try Sys­tem Stan­dards (ACRISS). ACRISS has worked with Ger­many-based pro­fes­sional driver net­work Black­lane and travel tech­nol­ogy gi­ant Amadeus to cre­ate the Ve­hi­cle with Driver Ser­vice In­dus­try (VDSI) stan­dards for the chauf­feur sec­tor. It de­fines what is meant by cat­e­gories such as stan­dard, busi­ness and first class ser­vices, in­clud­ing what type of ve­hi­cles are typ­i­cally used in each class. VDSI also in­cludes stan­dards on ve­hi­cles such as pas­sen­ger and lug­gage ca­pac­ity, and spec­i­fy­ing what should be ex­pected by terms such as “meet and greet”, “curb side pick-up” and “flight mon­i­tor­ing du­ra­tion”. The part­ner­ship has also es­tab­lished norms around book­ing times, mak­ing changes or can­cel­la­tions, driver at­tire and lan­guage skills, and wait­ing times. Me­lanie Methven, sec­re­tariat of ACRISS, says: “The chauf­feur in­dus­try was long over­due to cre­ate VDSI stan­dards. Thanks to them we can sim­plify book­ings for trav­ellers and pro­fes­sional driver com­pa­nies.”

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