What to do if you are af­fected

The Irish Times - - Home News - Joan Scales

What can you do if your flight is can­celled?

You can re­book to an­other day on the web­site and hope­fully that flight will not be can­celled.

Can I get a re­fund?

Yes, you can get a re­fund in full for your flight. If your flight is de­layed more than three hours you can claim a full re­fund for the de­layed flight by go­ing to https://re­fund­claims.ryanair.com/ and en­ter­ing your book­ing de­tails. Re­funds will be pro­cessed, within seven work­ing days, back to the form of pay­ment used for the orig­i­nal book­ing.

I am al­ready trav­el­ling and my re­turn flight has been can­celled. What can I do?

You can re­book on the web­site and hope to get a seat on the next avail­able flight or make your own ar­range­ments to get to your des­ti­na­tion.

What about the cost of re­book­ing or ac­com­mo­da­tion while stranded?

Un­der the rules of EU261, air­lines must com­pen­sate peo­ple for the dis­rup­tion, for food, com­mu­ni­ca­tions, ac­com­mo­da­tion and other out-of-pocket ex­penses. Keep all your re­ceipts.

How many peo­ple were dis­rupted yes­ter­day?

A to­tal of 182 flights were can­celled around Europe, which was about 36,000 peo­ple.

Which flights will be can­celled in the fu­ture?

At present Ryanair is not say­ing. Pas­sen­gers will get a text a day or hours be­fore to say their flight is can­celled and to ap­ply for a re­fund.

Will flights likely to be can­celled still be on sale in the fu­ture?

For the fore­see­able fu­ture it is likely that flights will still ap­pear in the book­ing sys­tem. As time goes on the air­line will have to take them out of the sys­tem and pas­sen­gers will be un­able to book them.

How much will it cost Ryanair in rev­enue and com­pen­sa­tion?

No fig­ures are avail­able yet. How­ever, we can es­ti­mate that the rev­enue loss will be sub­stan­tial as some 1,900 flights will be can­celled.

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