Area still without landline after month
UP to 10 households in Moyvane are still without a landline a month since a fault in the local system occurred.
However, it is now hoped that a resolution may be achieved within days as Eir resubmit mapping of the local area for an application to carry out the necessary works.
The fault led to the collapse of the service for the affected homes, located on the Knockanure side of Moyvane, on January 19 last.
Almost a month later and they are still waiting to be reconnected to their phone lines in a deeply frustrating complication for locals, made worse by the difficulties experienced in trying to get in meaningful contact with Eir.
Local man Stephen Stack, told The Kerryman that the continued loss of the service is a ‘great inconvenience’.
“I, as a disabled person who lives with my elderly parents, have found this a great inconvenience as we no have land line access and are using are mobiles phones as a result.
“With the assistance of local Fine Gael councillor Aoife Thornton we have discovered that the issue appears to centre on an application to place a poll in the middle of a footpath in a local estate.
“Hopefully some progress can be made because we are left paying for a service we cannot use,” Mr Stack added.
Cllr Thornton established contact with the regional Eir manager last week after countless attempts to get someone responsible via the main Eir customer number.
“It was incredibly frustrating, but to be fair as soon as I made contact with the regional manager they were very helpful and visited the site on Saturday.
“In applying to the Council for the licence to carry out the works, Eir submitted maps from before the recent gas pipe scheme in Moyvane. The Council require updated mapping which Eir is to submit and they informed me they can start work immediately on Council approval,” Cllr Thornton said.
Moyvane man Stephen Stack whose home is one of those affected by the telecoms fault.