Con­sumer rights and sales

Wicklow People (Arklow) - - NEWS -

What are my con­sumer rights when I buy some­thing in the sales? Can I re­turn sales items?

Your con­sumer rights dur­ing a sale are ex­actly the same as at any other time of the year. Your rights do not change just be­cause you bought the item in a sale.

Goods should be of mer­chantable qual­ity, fit for their in­tended pur­pose and as de­scribed. If they are not, you are en­ti­tled to a re­pair, re­place­ment or re­fund.

If you are en­ti­tled to a re­fund be­cause there is a fault with goods that you bought at full price, you should be re­funded the amount you paid even if they are now on sale at a re­duced price.

Shop no­tices such as ‘No Re­funds’ or ‘No Ex­changes’ do not limit your rights if you have a com­plaint about faulty items. Some shops dis­play these no­tices, par­tic­u­larly dur­ing the sales, but this does not take away your rights un­der con­sumer pro­tec­tion law if the goods are faulty.

How­ever, you are not en­ti­tled to a re­fund be­cause you change your mind about some­thing you have bought in a shop, whether this is dur­ing the sales or at any other time of the year. Many shops do al­low you to ex­change goods that you have had se­cond thoughts about, but this is at their dis­cre­tion. It is a good idea to check the shop’s re­fund policy be­fore buy­ing any­thing.

If you buy goods at full price but change your mind about them, and they are now on sale at a lower price, you may only be of­fered the re­duced amount (if the shop is will­ing to of­fer a re­fund).

You should al­ways keep your re­ceipts as proof of pur­chase and the price paid. This doesn’t nec­es­sar­ily have to be the shop re­ceipt. You could show your credit or debit card state­ment (if you used one) or other doc­u­men­ta­tion that proves it was pur­chased.

For more in­for­ma­tion, visit the web­site of the Com­pe­ti­tion and Con­sumer Pro­tec­tion Com­mis­sion at

Fur­ther in­for­ma­tion is avail­able from the Cit­i­zens In­for­ma­tion Ser­vice be­low.

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