Ask your concierge

In­ter­view with Dario Savarese, Chied Concierge at the Grand Ho­tel Santa Lu­cia in Naples

Where Naples Coast & Islands - - CONTENTS - Dario Savarese For any re­quire­ment or wish that you might have, ask your concierge! www.lechi­avi­doro­cam­pa­nia.org

A word from Dario Savarese, Vice Pres­i­dent of the Golden Keys As­so­ci­a­tion of Ho­tel Concierges in Cam­pa­nia

Founded in France in 1929, Les Clefs d’Or is a Concierge As­so­ci­a­tion that boasts a 45 coun­try mem­ber­ship ros­ter and more than 3,800 mem­bers. Its un­der­ly­ing motto is “Ser­vice through Friend­ship”. We in­ter­viewed Dario Savarese, the Vice Pres­i­dent of the Cam­pa­nia-based as­so­ci­a­tion.

Now aged 51, Savarese has served as Chief Concierge at the Grand Ho­tel Santa Lu­cia in Naples for the past fif­teen years and has been a mem­ber of Les Clefs d’Or for the past ten.

How and when did you start work­ing as a concierge?

«I started work­ing in the in­dus­try by chance dur­ing the 90s while I was in Ger­many. I hap­pened to be at­tend­ing the Oc­to­ber Fest in Mu­nich with a friend who worked in the ho­tel in­dus­try. He told me that he was open­ing a new ho­tel, the Rafael, and he en­cour­aged me to ap­ply for a job there, even though this wasn’t ac­tu­ally my line of busi­ness. They hired me. I dis­cov­ered that I liked the job and had the right ap­ti­tude for it: my wife al­ways tells me that I have the soul of a concierge. I en­joy putting my­self at the ser­vice of oth­ers: an es­sen­tial trait for a good concierge”.

What are the req­ui­sites re­quired of a Golden Keys concierge?

«Knowing sev­eral lan­guages, hav­ing a pulse on what’s hap­pen­ing in the city and the rest of the world and knowing how to use the In­ter­net to sat­isfy guests’ re­quests to the very best of our abil­i­ties. A Golden Keys concierge has an enor­mous sense of pride, han­dling all du­ties with ef­fi­ciency and zeal, treat­ing each guest as if he or she were the most im­por­tant per­son in the world, be­ing pleas­ant and wel­com­ing but, at the same time, also dis­creet and re­spect­ful”.

What is the strangest re­quest that you have ever re­ceived?

«In Ger­many, I was asked to find a cac­tus mea­sur­ing two me­tres in height. It was Sun­day which made ev­ery­thing more com­pli­cated. The other days, guests who had ar­rived from Capri dis­cov­ered that they had left an enor­mous soft toy be­hind. I con­tacted my net­work of ac­quain­tances to make sure that the soft toy would be em­barked on the next hy­dro­foil and de­liv­ered to the ho­tel”.

Who are your favourite tourists?

«The Amer­i­cans. They are very warm and friendly, they are the guests with whom I man­age to es­tab­lish the best re­la­tion­ships. But also the Ger­mans, one of the rea­sons be­ing that I am able to prac­tice my Ger­man with them”.

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