Ask your concierge
Interview with Dario Savarese, Chied Concierge at the Grand Hotel Santa Lucia in Naples
A word from Dario Savarese, Vice President of the Golden Keys Association of Hotel Concierges in Campania
Founded in France in 1929, Les Clefs d’Or is a Concierge Association that boasts a 45 country membership roster and more than 3,800 members. Its underlying motto is “Service through Friendship”. We interviewed Dario Savarese, the Vice President of the Campania-based association.
Now aged 51, Savarese has served as Chief Concierge at the Grand Hotel Santa Lucia in Naples for the past fifteen years and has been a member of Les Clefs d’Or for the past ten.
How and when did you start working as a concierge?
«I started working in the industry by chance during the 90s while I was in Germany. I happened to be attending the October Fest in Munich with a friend who worked in the hotel industry. He told me that he was opening a new hotel, the Rafael, and he encouraged me to apply for a job there, even though this wasn’t actually my line of business. They hired me. I discovered that I liked the job and had the right aptitude for it: my wife always tells me that I have the soul of a concierge. I enjoy putting myself at the service of others: an essential trait for a good concierge”.
What are the requisites required of a Golden Keys concierge?
«Knowing several languages, having a pulse on what’s happening in the city and the rest of the world and knowing how to use the Internet to satisfy guests’ requests to the very best of our abilities. A Golden Keys concierge has an enormous sense of pride, handling all duties with efficiency and zeal, treating each guest as if he or she were the most important person in the world, being pleasant and welcoming but, at the same time, also discreet and respectful”.
What is the strangest request that you have ever received?
«In Germany, I was asked to find a cactus measuring two metres in height. It was Sunday which made everything more complicated. The other days, guests who had arrived from Capri discovered that they had left an enormous soft toy behind. I contacted my network of acquaintances to make sure that the soft toy would be embarked on the next hydrofoil and delivered to the hotel”.
Who are your favourite tourists?
«The Americans. They are very warm and friendly, they are the guests with whom I manage to establish the best relationships. But also the Germans, one of the reasons being that I am able to practice my German with them”.