ASK YOUR CONCIERGE

Where Naples Coast & Islands - - ESSENTIALS - FOR ANY RE­QUIRE­MENT OR WISH THAT YOU MIGHT HAVE, ASK YOUR CONCIERGE! www.lechi­avi­doro­cam­pa­nia.org

An interview with Giuseppe Caso, Chief Concierge of the Grand Ho­tel San Pi­etro in Posi­tano and a mem­ber of the Golden Keys As­so­ci­a­tion of Ho­tel Concierges in Cam­pa­nia.

What made you choose the ca­reer of a ho­tel concierge?

I am the son of farm­ers and I wanted a bet­ter job. I started work­ing abroad in the 1970s when I was still a stu­dent at a ho­tel school. I re­turned to Italy in the 1980s and be­gan work­ing as a night porter. I have been on the staff of the San Pi­etro ho­tel in Posi­tano for the past 36 years.

What is the strangest re­quest that you have ever re­ceived from a client?

After de­part­ing, a Swiss guest re­al­ized that she had for­got­ten her jew­elry at the ho­tel. I had to ar­range for a driver to take them to her. This sort of thing doesn’t hap­pen of­ten. Guests come to our ho­tel to re­lax and en­joy the sea. They are not par­tic­u­larly de­mand­ing and their re­quest are mostly easy to sat­isfy.

Who are your favourite tourists?

The Amer­i­cans: they’re eas­ier to look after. Once they trust you they are happy to fol­low any sug­ges­tions that you might have.

In 2014, the Golden Keys As­so­ci­a­tion of Cam­pa­nia named you concierge of the year!

It was to­tally un­ex­pected and it made me very happy. I'm very re­served sort of per­son, but when I’m be­hind the re­cep­tion desk I feel to­tally at home. When our clients leave the ho­tel with tears in their eyes be­cause they’ve had such a good time with us… It makes you feel like fly­ing.

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