NCB safe­guard­ing its cus­tomers

Jamaica Gleaner - - SPORTS -

RE­CENTLY, THE num­ber of re­ports of fraud­u­lent ac­tiv­i­ties at au­to­mated bank­ing ma­chines (ABMs) has in­creased. Th­ese in­ci­dents are not lim­ited to any par­tic­u­lar bank or geo­graph­i­cal lo­ca­tion.

As part of its on­go­ing up­grade ex­er­cise on its ABM plat­form, Na­tional Com­mer­cial Bank (NCB) cus­tomers will en­counter the fol­low­ing mes­sage af­ter in­sert­ing their card:

‘Please wait while the card is ini­tialised’.

This mes­sage is part of our ABMs up­graded val­i­da­tion process. Do NOT be alarmed. This does NOT mean your card is com­pro­mised.


NCB con­tin­ues to urge all card users to be vig­i­lant when us­ing any ABM by not­ing the fol­low­ing:

Card reader over­lays look ex­actly like the gen­uine card read­ers of the banks’ ma­chines that fit neatly over the ma­chine’s card reader. Skim­ming oc­curs

Iwhen in the course of do­ing a trans­ac­tion the cus­tomer’s card passes through the fraud­u­lent card reader over­lay.

Card reader in­serts fit neatly into the ABM card read­ers, and are de­signed to skim card data when a card is be­ing used to con­duct a trans­ac­tion.

Hid­den pin-hole cam­eras are strate­gi­cally po­si­tioned on to the ABM in order to fa­cil­i­tate the cap­tur­ing of PIN in­for­ma­tion.

Key­pad over­lays look ex­actly like the gen­uine key­pads of the ma­chines. Th­ese sit right on top of the key­pads of the tar­geted ABM and cap­tures PIN data when the un­sus­pect­ing cus­tomer con­ducts a trans­ac­tion.


If you be­lieve your card may have been com­pro­mised, you should: 1. Im­me­di­ately con­tact our Cus­tomer Care Cen­tre at 1-888NCB-FIRST to have the card re­stricted. 2. Visit the near­est NCB branch to lodge a for­mal com­plaint.

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