First Global Liguanea re­defin­ing bank­ing con­ve­nience

Jamaica Gleaner - - SPORTS -

FIRST GLOBAL Bank (FGB) con­tin­ues to de­liver on its prom­ise of be­ing first in cus­tomer con­ve­nience with the re­lo­ca­tion of its Liguanea branch to Liguanea Lane Plaza. The new lo­ca­tion, which opened on Mon­day, Septem­ber 19, fea­tures FGB’s Video Teller Ma­chine, Multi-Cur­rency Dis­penser and In­tel­li­gent De­posit ATM – the new ma­chines are in­tended to pro­vide al­ter­na­tive trans­ac­tion chan­nels for FGB cus­tomers, which will thereby im­prove the speed of ser­vice de­liv­ery.

“When you walk into the new Liguanea branch, there is so much cut­ting-edge tech­nol­ogy, it takes a few min­utes to re­alise all that you can do, and just how eas­ily,” says Chad-Paul Pri­estly, Liguanea branch man­ager.

“For the next few weeks, we will have a cus­tomer ser­vice per­son sta­tioned in the lobby to help ex­plain all the fea­tures of the three ma­chines,” added Pri­estly.

The Video Teller Ma­chine (VTM) con­nects cus­tomers with a re­mote teller in a highly per­son­alised, two-way au­dio/video in­ter­ac­tion. The VTM of­fers live teller ser­vices for up to 95 per cent of rou­tine trans­ac­tions that would nor­mally hap­pen at the teller counter, in­clud­ing cash and cheque de­posits, with­drawals, ac­count trans­fers and cheque en­cash­ments. With the VTM op­er­at­ing from 7 a.m. to 7 p.m., FGB ef­fec­tively ex­tends teller ser­vice hours at the branch.

CON­VE­NIENT BUY­ING

The Multi-Cur­rency Dis­penser (MCD) and In­tel­li­gent De­posit ATM (IDATM) which com­ple­ment the VTM will give cus­tomers ac­cess to a suite of smart ma­chines that will re­de­fine the in-branch bank­ing ex­pe­ri­ence. The MCD will al­low cus­tomers to with­draw Ja­maican, Canadian and United States cur­ren­cies from their ac­counts. This fea­ture al­lows FGB cus­tomers to do cross­cur­rency trans­ac­tions, con­ve­niently buy­ing the of­fered cur­ren­cies at the daily ex­change rate.

The IDATM will recog­nise and val­i­date in­serted cur­rency notes, which will al­low cus­tomers to make im­me­di­ate cash de­posits, with­out the has­sle of a de­posit slip or en­ve­lope and, of course, Ja­maican dol­lar with­drawals.

“FGB is pleased to of­fer a new level of ser­vice to our loyal Liguanea cus­tomers – more phys­i­cal space and even more con­ve­nience”, says Bernadette Bar­row, se­nior vice-pres­i­dent, per­sonal & busi­ness bank­ing of First Global Bank. “Our phi­los­o­phy is to make it easy to do busi­ness with us and the new Liguanea branch is a great ex­am­ple of do­ing just that. There are two other lo­ca­tions fea­tur­ing the new tech­nol­ogy – Manor Park and Ocho Rios, and we ex­pect to roll out these ma­chines to other lo­ca­tions soon,” said Bar­row.

CON­TRIB­UTED PHOTO

Bernadette Bar­row, se­nior vice-pres­i­dent, per­sonal and busi­ness bank­ing, and Chad-Paul Pri­estly, branch man­ager, Liguanea, are all smiles as they cel­e­brate the re­open­ing of First Global Bank’s Liguanea branch. The branch is now lo­cated at Shop 27 Liguanea Lane Plaza, 121 Old Hope Road in St An­drew.

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