at some machines, (is) implementing corrective measures”.
“We also continue to implement security software on all our platforms to protect our customers from financial losses. We have also reimbursed customers that have been impacted,” the bank said.
One customer, who spoke on condition of anonymity, told Gleaner Business that nearly $100,000 was taken from her NCB account towards the end of September.
“They told me they would refund it in three days,” the source said, though noting that she was hoping for an earlier resolution.
“I was just checking my account and I noticed that the amount of money in there wasn’t accurate. So, I checked the online history and saw a transaction that I didn’t do,” she said, while noting the recipient of the funds was also unknown to her.
She also said the bank is yet to resolve the issue.
In another incident last Thursday, Gleaner Business spoke with a customer who said he was driving around looking for an NCB ABM “because they NCB Group managing director Patrick Hylton.
“I went to (the ABM at) Stanton Terrace and we were unable to make any form of transaction,” he said, noting that the screen gave a notice that the machine was unable to process any transactions.
At another location, he said he was also informed by security guards that the machine was down.
“I was lucky enough to just reach here though, because persons were here waiting said this one was offline also. But the security guard told me to wait awhile – and it came back up,” he said, while declining to be identified.
Since last month, Gleaner Business has observed several frustrated customers having their transactions at supermarkets and other businesses declined due to the issues NCB now says are linked to “technical difficulties” with its telecom provider.