NCB

Jamaica Gleaner - - BUSINESS - Tameka.gor­don@glean­erjm.com

at some ma­chines, (is) im­ple­ment­ing cor­rec­tive mea­sures”.

“We also con­tinue to im­ple­ment se­cu­rity soft­ware on all our plat­forms to pro­tect our cus­tomers from fi­nan­cial losses. We have also re­im­bursed cus­tomers that have been im­pacted,” the bank said.

One cus­tomer, who spoke on con­di­tion of anonymity, told Gleaner Business that nearly $100,000 was taken from her NCB ac­count to­wards the end of Septem­ber.

“They told me they would re­fund it in three days,” the source said, though not­ing that she was hop­ing for an ear­lier res­o­lu­tion.

“I was just check­ing my ac­count and I no­ticed that the amount of money in there wasn’t ac­cu­rate. So, I checked the on­line history and saw a trans­ac­tion that I didn’t do,” she said, while not­ing the re­cip­i­ent of the funds was also un­known to her.

She also said the bank is yet to re­solve the is­sue.

In an­other in­ci­dent last Thurs­day, Gleaner Business spoke with a cus­tomer who said he was driv­ing around look­ing for an NCB ABM “be­cause they NCB Group man­ag­ing direc­tor Patrick Hyl­ton.

were off­line”.

“I went to (the ABM at) Stan­ton Ter­race and we were un­able to make any form of trans­ac­tion,” he said, not­ing that the screen gave a no­tice that the ma­chine was un­able to process any trans­ac­tions.

At an­other lo­ca­tion, he said he was also in­formed by se­cu­rity guards that the ma­chine was down.

“I was lucky enough to just reach here though, be­cause per­sons were here wait­ing said this one was off­line also. But the se­cu­rity guard told me to wait awhile – and it came back up,” he said, while de­clin­ing to be iden­ti­fied.

Since last month, Gleaner Business has ob­served sev­eral frus­trated cus­tomers hav­ing their trans­ac­tions at su­per­mar­kets and other busi­nesses de­clined due to the is­sues NCB now says are linked to “tech­ni­cal dif­fi­cul­ties” with its tele­com provider.

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